Custom Home Technical Specialist

Best Buy • Lone Tree, CO

6d

About The Position

The Custom Home Technical Specialist provides post-installation technical management for custom premium products in residential and commercial spaces. The role supports world-class customer experiences, operational efficiency, and business growth as technologies converge. Specialists build customer relationships, provide solutions tailored to customer needs, and offer ongoing consultation for customers’ systems. They monitor, maintain, configure, and program advanced systems in qualified residential spaces both remotely and onsite, ensure proper system functionality and performance, and repair products or expedite exchanges, installation, and programming. They also maintain records of post-installation technical activities, educate customers about their equipment, and provide additional onsite training to installers.

Requirements

• At least 2 years of experience in programming, system integration, networking, installation, or a military equivalent.
• At least 2 years of customer service experience.
• Current, valid driver's license.
• Maintain a driving record that meets Best Buy safety standards.
• Must be at least 21 years of age.
• Able to lift 75 pounds individually or 150 pounds as part of a team.
• Acquire and maintain any required state or local licensing within 90 days of hire.

Nice To Haves

• Consumer Electronics Industry Certification in networking, home automation, system integration, or a similar area.
• Experience in an in-home installation environment.

Responsibilities

• Build customer relationships and provide solutions to customer needs.
• Monitor, maintain, configure, and program advanced systems in qualified residential spaces, remotely and onsite.
• Provide ongoing consultation services for customers' systems.
• Ensure proper system functionality and achievement of performance benchmarks.
• Repair products in clients' systems and expedite exchanges, installation, and programming.
• Maintain accurate records of post-installation technical activities.
• Educate customers on purchased equipment, including system operation tutorials.
• Provide additional onsite training to installers.

Benefits

• Competitive pay
• Employee discount
• Financial savings and retirement resources
• Support for physical and mental well-being
• Leaves of absence, with eligibility-dependent options
• Paid time off for eligible employees
• Incentive pay for certain eligible roles

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed