Custom Home Technical Specialist

Best Buy • Lone Tree, CO

7d • $26 - $41

About The Position

The Custom Home Technical Specialist provides post-installation technical management for custom premium products in residential and commercial spaces. The role supports world-class customer experiences by driving operational efficiency and growing the business to support converging technologies.

The specialist builds long-term customer relationships and delivers solutions tailored to customer needs. They monitor, maintain, configure, and program advanced systems in qualified residential spaces remotely and onsite; provide ongoing consultation; and ensure systems meet functionality and performance benchmarks. The role also includes repairing products in clients' systems, expediting exchanges, installation, and programming, maintaining accurate records of post-installation technical activities, educating customers on equipment and system operation, and providing additional onsite training to installers.

Requirements

• Two years of experience in one or more of the following areas: programming, system integration, networking, or installation; military equivalent is accepted.
• Two years of customer service experience.
• Current, valid driver's license.
• Maintain a driving record that meets Best Buy safety standards.
• Be at least 21 years of age.
• Ability to lift 75 pounds individually or 150 pounds as part of a team.
• Acquire and maintain any required state or local licensing within 90 days of hire.

Nice To Haves

• Consumer Electronics Industry Certification in networking, home automation, system integration, or a similar area.
• Experience in an in-home installation environment.

Responsibilities

• Build relationships with customers and provide solutions to their needs to drive a positive customer experience.
• Monitor, maintain, configure, and program advanced systems in qualified residential spaces, both remotely and onsite.
• Provide ongoing consultation services and ensure proper system functionality and performance benchmarks.
• Repair products in clients' systems and expedite exchanges, installation, and programming.
• Maintain accurate records of all post-installation technical activities.
• Educate customers about purchased equipment, including system operation tutorials.
• Provide additional onsite training to installers.

Benefits

• Competitive pay
• Employee discount
• Financial savings and retirement resources
• Support for physical and mental well-being
• Leaves of absence and potential pay sources, subject to eligibility
• Paid time off for eligible full-time and part-time employees, subject to applicable conditions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed