Senior Custodian

Housing Works • New York, NY

18d • $19 - $20 • Onsite

About The Position

The Senior Custodian provides onsite supervision of custodial crews during an assigned shift and helps maintain an attractive, sanitary, safe, and well-maintained facility for clients, staff, and the public. The role supports client safety, facility upkeep, regulatory compliance, and the arrangement of equipment and furniture for meetings, clinical activities, and events. It also helps minimize facility deterioration and damage through inspections, timely work-order responses, and coordination of custodial and maintenance activities.

The Senior Custodian serves as a liaison to custodial and maintenance staff when the Facility Manager is absent, coordinates or performs office moves and minor maintenance projects, and advises the Facility Manager about staffing, materials, subcontractors, facilities, and equipment needs. The position includes supporting staff training and teamwork, providing excellent customer service, and enthusiastically supporting Housing Works’ advocacy and direct action to end AIDS and homelessness.

Requirements

• High school diploma, GED, or equivalent.
• Provides excellent internal and external customer service and recognizes the needs of team members; communicates directly, specifically, and non-punitively.
• Exceptional computer software skills, including Microsoft Office (Word, Excel, and PowerPoint), and working familiarity with Salesforce or similar software.
• Ability to travel to appointments, meetings, conferences, and other job-related business.
• Ability to think critically, exercise good judgment, and work independently and collaboratively with minimal daily supervision in a fast-paced environment.
• Good verbal and written communication skills, including the ability to communicate with all levels of management.
• Good interpersonal, coaching, and administrative skills.
• Good mathematical, analytical, and strategic skills.
• Ability to prioritize and multitask.
• Dependability and flexibility, and ability to maintain a high level of confidentiality.
• Familiarity with OSHA, fire safety, and regulatory compliance for residential buildings and facilities in New York City.
• Experience with and demonstrated commitment to working with low-income and marginalized communities and individuals with multiple chronic medical and/or behavioral health conditions.
• Exceptional communication and organizational skills.
• Detail-oriented and accurate, especially with accounting systems and financial management.
• Excellent customer service skills.
• Ability to work under pressure.
• Self-motivated and self-directed.
• Ability to assert oneself.
• Exemplary time-management skills.
• Ability to work with staff to solve problems.
• Ability to take direction and function as part of a team.
• Ability to pull, push, hammer, drill, cut, carry, climb ladders, and lift items with assistance.

Nice To Haves

• Some project management experience preferred.

Responsibilities

• Ensure the safe and orderly operation of facilities and keep them clean and well maintained.
• Protect clients’ safety and the safety and integrity of the physical environment.
• Assess facilities on an ongoing basis to ensure they meet the needs of clients and the agency.
• Inspect facilities and ensure compliance with regulatory requirements, including fire safety and OSHA requirements.
• Obtain an S-95 Certificate of Fitness for Supervision of Fire Alarm Systems, visually inspect fire alarm systems, and maintain related records.
• Participate in monthly inspections of resident apartments, where applicable, and facility spaces to assess legal compliance, cleanliness, and upkeep.
• Respond to and properly manage the Salesforce-based work-order system according to agency policy.
• Provide excellent customer service and respond to requests and work orders in a timely, courteous manner.
• Act as liaison to custodial and maintenance staff when the Facility Manager is absent.
• Coordinate, lead, or perform office moves, minor maintenance projects, and logistics planning as needed.
• Implement and maintain cleaning schedules.
• Advise the Facility Manager about personnel requirements, materials, subcontractor needs, facility needs, and equipment needs to meet or exceed operational plans.
• Refer relevant projects to the Construction & Engineering Department and collaborate and coordinate with that department.
• Attend relevant training and ensure staff attend required training.
• Support and participate enthusiastically in advocacy and direct action to end the twin crises of AIDS and homelessness.
• Perform other duties as assigned and described in the custodial manual.
• Demonstrate excellent teamwork and foster collaboration with coworkers and clients.
• Build relationships with other Housing Works departments and promote teamwork within the department and organization.
• Maintain professionalism, integrity, and effective communication with staff.
• Provide internal and external customer service, recognize team members’ needs, and communicate directly, specifically, and non-punitively.
• Maintain motivation and alignment with organizational goals, and ensure accountability and learning systems are in place and used effectively.
• Recruit and develop staff through mentoring, guidance, and identification of training needs.

Benefits

• Three comprehensive healthcare plans to choose from; Housing Works covers most of the plan cost, with the employee portion based on salary.
• Accrue PTO immediately, with up to 30 days earned in the first year.
• Educational benefit funds available for tuition loan reimbursement, tuition costs, and textbooks.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED