Senior Custodian

Housing Works • Brooklyn, NY

8d • Onsite

About The Position

The Senior Custodian provides onsite supervision of custodial crews during an assigned shift and helps maintain an attractive, sanitary, safe, and well-maintained facility for clients, staff, and the public. The role supports safe facility operations, responds to customer requests and work orders, arranges equipment and furniture for meetings and events, and helps prevent facility deterioration and damage.

The Senior Custodian inspects facilities for cleanliness, safety, upkeep, and regulatory compliance; maintains fire alarm inspection records; supports apartment and facility inspections where applicable; and coordinates cleaning schedules, office moves, minor maintenance projects, and logistics. The position acts as a liaison to custodial and maintenance staff when the Facility Manager is absent, collaborates with Construction & Engineering, and advises the Facility Manager about staffing, materials, subcontractors, equipment, and facility needs.

The role also requires strong teamwork, professionalism, customer service, communication, staff development, and support for Housing Works’ advocacy and direct action to end AIDS and homelessness.

Requirements

• High school diploma, GED, or equivalent.
• Excellent internal and external customer service skills and the ability to communicate directly, specifically, and constructively.
• Exceptional computer software skills, including Microsoft Word, Excel, and PowerPoint, and working familiarity with Salesforce or similar software.
• Ability to travel to appointments, meetings, conferences, and other job-related business.
• Ability to think critically, exercise good judgment, and work independently and collaboratively with minimal daily supervision in a fast-paced environment.
• Strong verbal and written communication skills, including the ability to communicate with all levels of management.
• Interpersonal, coaching, and administrative skills.
• Mathematical, analytical, and strategic skills.
• Ability to prioritize and multitask.
• Dependability, flexibility, and ability to maintain confidentiality.
• Familiarity with OSHA, fire safety, and regulatory compliance for residential buildings and facilities in New York City.
• Experience and demonstrated commitment to working with low-income and marginalized communities and people with multiple chronic medical or behavioral health conditions.
• Strong communication and organizational skills; attention to detail and accuracy, especially with accounting systems and financial management.
• Ability to work under pressure, self-direct, assert oneself, manage time effectively, solve problems with staff, take direction, and function as part of a team.
• Ability to pull, push, hammer, drill, cut, carry, climb ladders, and lift items with assistance.

Nice To Haves

• Some project management experience.

Responsibilities

• Oversee the safe and orderly operation of facilities and ensure they remain clean and well maintained.
• Promote the safety of clients and the integrity of the physical environment.
• Assess facility conditions and needs on an ongoing basis.
• Inspect facilities and ensure compliance with regulatory requirements, including fire safety and OSHA.
• Obtain an S-95 Certificate of Fitness for supervision of fire alarm systems, visually inspect those systems, and maintain records.
• Participate in monthly inspections of resident apartments where applicable and facility spaces to check legal compliance, cleanliness, and upkeep.
• Manage the Salesforce-based work order system in accordance with agency policy and respond promptly and courteously to customer requests.
• Provide excellent internal and external customer service.
• Act as liaison to custodial and maintenance staff when the Facility Manager is absent.
• Coordinate, lead, or perform office moves, minor maintenance projects, and logistics planning as needed.
• Implement and maintain cleaning schedules.
• Advise the Facility Manager about personnel, materials, subcontracting, facility, and equipment needs.
• Refer relevant projects to, and collaborate with, the Construction & Engineering Department.
• Attend relevant training and ensure staff attend required training.
• Recruit and develop staff through mentoring, guidance, and identification of training needs.
• Foster teamwork, professionalism, integrity, effective communication, accountability, and learning among coworkers and clients.
• Support and participate in advocacy and direct action to end AIDS and homelessness.
• Perform other duties as assigned in the custodial manual.

Benefits

• Choice of three comprehensive healthcare plans, with Housing Works covering most of the plan cost and employees paying a salary-based portion.
• PTO begins accruing immediately, with up to 30 days earned in the first year.
• Educational benefit available for tuition loan reimbursement, tuition costs, and textbooks.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED