Senior Critical Environment Program Manager

Microsoft•Atlanta, GA

About The Position

Microsoft’s Cloud Operations & Innovation (CO+I) powers its cloud services and provides infrastructure for online services including Bing, Office 365, Xbox, OneDrive, and Microsoft Azure. The Senior Critical Environment Program Manager supports datacenter operations and service delivery, overseeing the maintenance and performance of critical mechanical, electrical, and fire/life safety equipment. The role coordinates technicians and work orders, handles facilities-related escalations, manages small-to-medium projects, monitors operational performance, and drives compliance, reliability, and cost and energy efficiency across datacenter operations. The role also supports a safe, secure, and compliant workplace, shares knowledge and mentors others, and helps teams adapt to change. Microsoft describes its datacenter portfolio as more than 200 datacenters in 32 countries, with environmental sustainability and optimization at the forefront of datacenter design and operations. This is an IC5 Data Center Operations Management role. The position requires passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.

Requirements

High school qualification or equivalent and 6+ years of experience supporting IT equipment or related technology, or delivering server and network deployment projects in large-scale environments; equivalent experience is also accepted.
Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.

Nice To Haves

3+ years of experience in critical environment infrastructure, such as UPS, generators, and AHUs, or in physical IT infrastructure, such as servers, SANs, networking, capacity, datacenter racks/enclosures, and structured cabling.
Technical college degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, or a related field.
Applicable certifications, such as ASICS/Inventory Control, CompTIA, Microsoft, network certifications, PMP, ITIL, or CDCP.
6 months or more of experience operating building cooling, electrical, mechanical, and life safety systems.
6 months or more of experience with Electrical Power Monitoring Systems (EPMS), Branch Circuit Monitoring (BCM), and Building Automation Systems (BAS).
3+ years of project management experience or relevant project management certification/training.
Associate’s or Bachelor’s degree in an applicable engineering field or in mechanical or electrical trades.
3+ years of experience working on large-scale projects.

Responsibilities

Establish working relationships with customers.
Oversee day-to-day operations and maintenance of mechanical and electrical equipment in a datacenter.
Plan, control, and organize planned preventative and corrective work on electrical and/or mechanical equipment; use CMMS, monitor plant and machinery performance, create work orders, allocate work to technicians, monitor progress, and inspect completed work.
Ensure electrical, mechanical, and/or fire/life safety equipment operates at peak efficiency.
Ensure compliance with infrastructure operations standardization.
Act as an escalation point for facilities-related datacenter issues, escalating to the Data Operations Manager as needed; assist technicians during emergencies, provide job training, and give input or recommendations on electrical/mechanical design parameters.
Manage small-to-medium projects from conception to completion.
Produce routine reporting on critical infrastructure, including operational and maintenance KPIs, objectives, policies, procedures, and standards.
Drive cost and energy efficiency projects.
Identify single points of failure at regional datacenter locations and drive identification and remediation of vulnerabilities.
Coordinate, plan, schedule, and supervise critical environment audits and compliance verifications.
Recommend new datacenter equipment designs, technologies, and construction methods.
Share practices, help others learn roles and processes, and mentor others.
Promote a culture of safety, security, and compliance in datacenter activities.
Recognize the impact of change on others; learn, live, and coach Microsoft’s culture and values; lead through change; and remove barriers to agility.