Critical Environment Operations Manager

Microsoft • Boydton, VA

2d • $127,600 - $253,300

About The Position

Microsoft’s Cloud Infrastructure and Operations (MCIO) powers its cloud services and provides infrastructure for Microsoft’s online businesses, including Bing, Office 365, Xbox, OneDrive, and Microsoft Azure. The organization operates a global portfolio of more than 200 datacenters in 32 countries, supporting services for customers and businesses worldwide.

The Critical Environment Operations Manager leads mechanical, electrical, and control system professionals responsible for supporting Microsoft’s online services. The role oversees daily operations and maintenance of datacenter mechanical and electrical equipment, promotes safety, security, and compliance, and maximizes critical environment availability and operational efficiency. It also focuses on reducing incidents, delivering cost and energy efficiency initiatives, monitoring power and environmental conditions, and collaborating with engineering groups, business partners, and regional and global peers.

Requirements

• High school qualification or equivalent and 6+ years of mission-critical service management experience, such as providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure; or equivalent experience.
• At least 1 year of people management experience.
• Ability to meet Microsoft, customer, and/or government security screening requirements, including a Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.
• Citizenship verification with a valid passport is required due to citizenship-based legal restrictions.
• May be required to pass a background check conducted through the Criminal Justice Information Services system.

Nice To Haves

• 6+ years of enterprise-level experience managing large-scale and complex projects or programs.
• 6+ years of experience in Critical Environment infrastructures, such as UPS, generators, and AHUs.
• 6+ years of experience in physical IT infrastructures, such as servers, SANs, networking, capacity, datacenter racks or enclosures, and structured cabling.
• Experience managing a budget of $1 million or more.
• Bachelor’s degree in Computer Science, Math, Telecommunications, Electrical or Mechanical Engineering, Supply Chain Management, or a related field.
• 5+ years of experience leading a diverse technical workforce or managing global and virtual teams.
• Applicable certifications such as ASICS/Inventory Control, CompTIA, Microsoft, network certifications, CCNA, ITIL v3 Foundation, Microsoft Operations Framework (MOF), leadership development certifications, PMP, or CDCP.
• Bachelor’s degree or technical college certification in mechanical or electrical engineering and/or services.
• Experience working on large-scale Critical Environment projects.
• Experience operating IT infrastructure, such as servers, SANs, and networking.

Responsibilities

• Promote a culture of safety, security, and compliance in all aspects of datacenter operations.
• Lead a team of mechanical, electrical, and control system professionals supporting Microsoft’s online services.
• Oversee day-to-day operations and maintenance of mechanical and electrical equipment in datacenters.
• Maximize Critical Environment availability to ensure optimal operational efficiency.
• Reduce high-impact and human-error Critical Environment incidents year over year.
• Deliver cost and energy efficiency initiatives.
• Ensure routine reporting to manage and analyze power, temperature, relative humidity, and SLA monitoring.
• Establish and strengthen working relationships and engagement with Engineering Groups and business partners.
• Work with regional and global peers to share and develop best practices across the datacenter portfolio.

Benefits

• Certain roles may be eligible for benefits and other compensation; additional benefits and pay information is available through the Microsoft careers site.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED