Critical Environment Technician Manager

Microsoft • Charlotte, NC

2d • $75,400 - $185,300

About The Position

Microsoft’s Cloud Operations & Innovation (CO+I) organization operates the infrastructure and foundational technologies that power online services including Bing, Office 365, Xbox, OneDrive, and Microsoft Azure. The Critical Environment Technician Manager supports the safe, reliable operation and maintenance of data center critical environments, including equipment and systems across multiple disciplines. The role provides technical leadership and oversight, develops team members, coordinates vendors and contractors, and leads operational response to incidents. Microsoft describes its global infrastructure as more than 200 datacenters in 32 countries, supporting services for customers and businesses worldwide, with environmental sustainability and optimization central to its data center design and operations.

The position may involve periodic business travel to other metros, up to 25% of the time, typically domestically for training or site support. It may require 12-hour shifts, including non-standard hours such as evenings, nights, weekends, and holidays. The role requires the ability to meet Microsoft, customer, and/or government security screening requirements and is not eligible for visa sponsorship. The position is classified as Critical Environment Ops M3.

Requirements

• High school diploma, GED, or equivalent.
• At least 5 years of mission-critical services work or applied learning experience in high-availability assembly, manufacturing, critical infrastructure, or a related field, or equivalent experience.
• Ability to meet Microsoft, customer, and/or government security screening requirements, including the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.
• Authorization to work in the United States without requiring employer visa sponsorship now or in the future.
• Ability to work 12-hour shifts, potentially including evenings, nights, weekends, and holidays.
• Ability to travel up to 25%, typically domestically, for training and/or support at another site.
• Ability to perform the physical activities described in the posting, including climbing stairs and occasionally ladders, prolonged standing, occasional lifting and pushing or pulling with assistance, and meeting specified visual and color vision requirements.
• Ability to work for extended periods in elevated ambient noise, heat, and light due to equipment and ventilation systems.

Nice To Haves

• At least 1 year of experience in a specialized area such as mechanical, electrical, or controls work, or a related field.
• Associate degree or technical trade certification (such as military or trade school), or higher-equivalent education, and at least 7 years of mission-critical services experience, or equivalent experience.
• High school diploma, GED, or equivalent and at least 10 years of mission-critical services experience, or equivalent experience.
• At least 1 year of people management experience.

Responsibilities

• Model, coach, and care for team members by setting objectives, enabling success across boundaries, helping the team adapt and learn, and supporting the growth and retention of employees.
• Ensure safety and security requirements, business processes, and procedures are followed; recognize unsafe conditions, stop or pause work when needed, escalate hazards, and promote a safe working culture.
• Assess the resources and equipment needed to support environmental health and safety objectives and participate in meetings, training, and handoffs.
• Prepare and submit complex reports, analyze findings and trends, and develop or oversee methods of procedure (MOPs), standard operating procedures (SOPs), and digital methods of operating procedures (DMOPs).
• Review work, reports, and procedures completed by less experienced technicians for accuracy and completeness; assign and oversee team training, procedure development, and reporting.
• Guide, oversee, and perform planned, predictive, and corrective maintenance and repairs across multiple disciplines and equipment types; prioritize and document work, follow maintenance schedules, and ensure follow-up actions are completed.
• Serve as a subject matter expert in a discipline, advise colleagues on equipment and system maintenance, understand maintenance risks, and plan and present maintenance work for review and approval.
• Coordinate and oversee contractors, subcontractors, vendors, and service providers; arrange escorts and site activities, ensure work is safe and within scope, review vendor documentation and quality, and approve field service reports, invoices, and work orders.
• Process and present MSOW documents, coordinate contractor schedules, inspect facility equipment, participate in testing and commissioning, and advise engineering or project management colleagues on project scope and execution methods.
• Independently troubleshoot multiple equipment, systems, subsystems, and component types; document issues, verify system settings, determine when to escalate, advise colleagues, and oversee team troubleshooting and root-cause investigations.
• Inspect and supervise critical-environment facility equipment, buildings, and grounds for unsafe or abnormal conditions; monitor alarms and equipment performance, analyze trends, and escalate according to applicable policies and procedures.
• Monitor equipment and operations through facility operations centers, telemetry, control systems, and other platforms; identify alarms and trends, advise colleagues, and ensure monitoring equipment work meets Microsoft SLA requirements.
• Independently perform complex operational tasks and serve as an operations specialist in a major area such as electrical, mechanical, controls, or generators; operate systems safely and provide oversight, training, and mentorship.
• Lead onsite incident response for abnormal conditions, coordinate corrective repairs and emergency response, gather incident information, develop timelines and root-cause analyses, and communicate conditions and next steps to leadership.
• Develop or follow EOPs, MOPs, SOPs, and DMOPs for incidents; lead and coordinate emergency monitoring response plans, assign team tasks, and oversee incident detection, analysis, containment, and mitigation.
• Use the computerized maintenance management system (CMMS) to track assets, work orders, team utilization, and time; guide team members in CMMS practices, audit data and assigned work, and generate reports.
• Review spare equipment and parts, update stock information, and signal replenishment needs to suppliers or Materials Handling partners.
• Embody Microsoft’s culture and values.

Benefits

• Certain roles may be eligible for benefits and other compensation; the posting refers applicants to Microsoft’s benefits and pay information page for details.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED