Senior Critical Environment Program Manager
About The Position
Microsoft’s Cloud Operations & Innovation (CO+I) delivers the core infrastructure and foundational technologies behind Microsoft’s online services, including Bing, Office 365, Xbox, OneDrive, and Azure. The Critical Environment Program Manager oversees datacenter operations and maintenance, supporting a global infrastructure portfolio of more than 200 datacenters in 32 countries. The role focuses on reliable, efficient operation of critical infrastructure, including mechanical, electrical, and fire/life safety systems, while supporting Microsoft’s sustainability and optimization objectives. The position also manages projects, audits, compliance, operational reporting, and remediation of infrastructure vulnerabilities. It works with customers, technicians, and data center operations leadership, and contributes to a safe, secure, compliant, collaborative environment. The role is classified as Data Center Operations Management IC5.
Requirements
- High school qualification or equivalent and 6+ years of experience supporting IT equipment or related technology, or delivering server and network deployment projects in large-scale environments; equivalent experience is also accepted.
- Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.
Nice To Haves
- 3+ years of experience with critical-environment infrastructure such as UPS, generators, or AHUs, or with physical IT infrastructure such as servers, SANs, networking, capacity, datacenter racks/enclosures, or structured cabling.
- Technical college degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, or a related field.
- Applicable certifications such as ASICS/Inventory Control, CompTIA, Microsoft, network certifications, PMP, ITIL, or CDCP.
- 6 months or more of experience operating building cooling, electrical, mechanical, and life safety systems.
- 6 months or more of experience with Electrical Power Monitoring Systems (EPMS), Branch Circuit Monitoring (BCM), and Building Automation Systems (BAS).
- 3+ years of project management experience or relevant project-management certification/training.
- Associate’s or Bachelor’s degree in an applicable engineering field or in mechanical or electrical trades.
- 3+ years of experience working on large-scale projects.
Responsibilities
- Establish working relationships with customers.
- Oversee day-to-day operations and maintenance of datacenter mechanical and electrical equipment.
- Manage, plan, control, and organize planned preventative and corrective maintenance for electrical and/or mechanical equipment.
- Use CMMS to monitor plant and machinery performance, prevent failures, produce work orders, allocate daily work to technicians, monitor progress, and inspect completed work against required standards.
- Ensure electrical, mechanical, and/or fire/life safety equipment operates at peak efficiency.
- Ensure compliance with infrastructure operations standardization.
- Serve as an escalation point for facilities-related issues, escalating to the Data Operations Manager as needed; assist technicians during emergencies, provide job training, and offer input or recommendations on electrical/mechanical design parameters.
- Manage small-to-medium projects from conception to completion.
- Provide routine reporting on critical infrastructure, including operational and maintenance KPIs, objectives, policies, procedures, and standards.
- Drive cost- and energy-efficiency projects.
- Identify single points of failure at regional datacenter locations and drive identification and remediation of vulnerabilities.
- Coordinate, plan, schedule, and supervise critical-environment audits and compliance verifications.
- Recommend new datacenter equipment designs, technologies, and construction methods.
- Share practices, assist others in learning roles and processes, and mentor others.
- Promote a culture of safety, security, and compliance in datacenter activities.
- Consider the impact of change on others and coach the One Microsoft culture and values.
- Lead through change by bringing clarity, generating energy, and delivering success.
- Remove barriers to agility so the team can shift priorities without losing productivity.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
