Senior Creative Designer (Training & Communications)
About The Position
The Senior Creative Designer (Training & Communications) leads the creation of visually compelling, brand-aligned training and communication materials to improve comprehension, engagement, and adoption across the Fulfillment Network. The role translates complex operational, system, and instructional concepts into clear graphics, videos, diagrams, templates, and digital assets for learning and change communications. It partners with learning and development teams and business stakeholders while maintaining accessible, consistent design standards. This is a hybrid position based onsite in Lake Forest three days a week. The role collaborates with Leadership Development, Professional Skills, Learning Technology, Operations, Instructional Designers, and other partners to support business objectives.
Requirements
- Bachelor’s degree in Graphic Design, Visual Communications, or a related field, or equivalent experience.
- At least 3 years of professional design experience in an in-house or agency setting.
- Portfolio demonstrating strategic design thinking and execution across multiple platforms.
- Expertise in Adobe Creative Suite and deep understanding of visual design principles.
- Experience mentoring junior designers and providing constructive critique.
- Experience leading design direction within campaigns and contributing to brand evolution.
- Layout, typography, and communication skills.
- Experience optimizing creative for performance, including A/B testing and iteration.
Responsibilities
- Lead design development for training and communications across eLearning, instructor-led content, job aids, digital signage, SharePoint, and field-facing channels.
- Create and refine infographics, process diagrams, templates, motion graphics, microvideos, and screen-based walkthroughs in alignment with brand guidelines, accessibility practices, and learning design standards.
- Translate instructional briefs, messaging, complex operational processes, and system changes into creative that improves comprehension, retention, and adoption.
- Collaborate with Instructional Designers, Leadership Development, Professional Skills, Learning Technology, Operations, and other learning and development partners on integrated creative solutions.
- Provide feedback and guidance to junior designers and project partners on visual approaches for learning materials, and contribute to team development.
- Present and explain design rationale to creative leads and business partners, recommending ways to simplify content, reduce cognitive load, and improve accessibility.
- Partner with training and communications stakeholders to align visuals with learning objectives, change communications, audience needs, and adoption goals.
- Contribute to improving design processes, templates, visual identity, and brand standards across learning and development materials.
Benefits
- Medical, dental, vision, and life insurance coverage starting on day one of employment.
- Six free sessions each year with a licensed therapist.
- 18 annual PTO days for full-time employees, prorated based on employment start date.
- Six company holidays per year.
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period, with no employee contribution required.
- Employee discounts.
- Tuition reimbursement.
- Student loan refinancing.
- Free access to financial counseling, education, and tools.
- Maternity support programs and nursing benefits.
- Up to 14 weeks of paid leave for birth parents and up to 4 weeks of paid leave for non-birth parents.
- Incentive target of up to 10%, subject to program terms and performance objectives.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
