Senior Coordinator – Attorney Support Workflow Operations

Latham & Watkins LLP•Washington, DC

158d•$100,000 - $115,000•Hybrid

About The Position

The Senior Coordinator – Attorney Support Workflow Operations is an integral part of Latham & Watkins’ Attorney Support team. The role organizes and oversees the quality of work and workflow of the PROS team, ensures objectives are met in a timely manner, and leverages additional support centers as appropriate to maintain excellent customer service. The position is located in the Boston, New York, or Washington, D.C. office and may be eligible for a flexible schedule combining hybrid and in-office work.

Requirements

Leadership skills, including organizing, planning, problem-solving, and decision-making, necessary for effective mentoring.
Strong knowledge of and proficiency in PC applications, including word processing, spreadsheet software, and Microsoft Office.
Knowledge of Chrome River, Outlook, Cisco Phone, Intapp, iManage, Foundation, Event Management System, and specific technology as assigned.
High school diploma or equivalent.
At least one year of experience in a legal or professional services environment.
At least five years of cumulative professional experience.

Nice To Haves

A bachelor’s degree or equivalent is preferred.

Responsibilities

Organize and oversee the quality of work and workflow of the PROS team, ensuring objectives are met in a timely manner.
Leverage additional support centers as appropriate to ensure excellence in customer service.
Train new team members and provide ongoing support.
Counsel and coach team members regarding performance deficiencies and proactively provide growth opportunities.
Implement continuous improvement strategies based on feedback from PROS lawyers and local office management.
Provide input to mid-year and year-end reviews.
Respond helpfully and appropriately to employee and lawyer concerns, escalating complicated matters to the appropriate Manager.
Protect and maintain highly sensitive, confidential, privileged, financial, and proprietary information retained by Latham & Watkins.

Benefits

Healthcare insurance
Life insurance
Disability insurance
A generous 401(k) plan
At least 11 paid holidays per year
PTO accruing 23 days during the first year of employment and increasing with tenure
Well-being programs, including mental health services, mindfulness and resiliency resources, medical resources, and well-being events
Professional development programs
Employee discounts
Affinity groups, networks, and coalitions for lawyers and staff
Bonuses awarded in recognition of individual and firm performance