Sr. Coordinator, AP Operations - Merch Pay

CarMax • Richmond, VA

7d • $48,100 - $67,300 • Onsite

About The Position

CarMax is seeking a Senior Coordinator in Accounts Payable at its Home Office in Richmond, Virginia. The role supports general ledger management by researching escalated or complex open items and, with limited guidance, analyzing outstanding liabilities daily to determine appropriate next steps. The position balances completing individual deliverables with ensuring that critical work performed by other Accounts Payable team members and internal business partners is accurate and timely. Month-end duties include journal entries, account reconciliations, and business-area-specific reporting.

Requirements

• High school diploma or equivalent required.
• At least 3 years of business-related experience required, including at least 2 years of account reconciliation experience.
• Intermediate Microsoft Excel skills, including filtering, VLOOKUP, subtotals, shortcuts, and pivot tables.
• Proficiency in Microsoft Word, PowerPoint, Teams, and Outlook.
• Ability to engage with customers, understand their needs, and deliver on commitments.
• Self-starter with problem-solving skills, attention to detail, and the ability to deliver results with minimal direct supervision.
• Ability to communicate complex messages verbally and in writing to diverse internal and external audiences through channels such as phone, system updates, email, and letters.
• Ability to provide professional, timely, positive win-win solutions when resolving escalated issues.
• Ability to build and maintain relationships with internal and external business partners.
• Ability to think logically and quickly, use past experience and available resources to tailor an approach to the situation, and recognize when to partner with Accounting Leadership.
• Ability and willingness to adapt to change.
• Must be able to sit onsite at CarMax’s Home Office in Richmond, Virginia, as requested.

Nice To Haves

• Bachelor’s degree in business.
• Experience managing accounts receivable or accounts payable.
• Strong accounting skills, including general knowledge of generally accepted accounting principles (GAAP).
• Experience with cloud ERP solutions such as Oracle.

Responsibilities

• Drive day-to-day procure-to-pay execution, including analyzing and resolving complex exceptions.
• Guide the team in resolving outstanding liabilities and facilitate resolution of complex variances and open items; identify root causes and trends that need to be addressed.
• Perform weekly trend analysis as needed or requested, using established KPIs to recommend workload balancing to Accounting Leadership for specific business areas or general ledger accounts.
• Perform accounting functions, including recording expenses, reconciling general ledger accounts, and preparing monthly journal vouchers.
• Comply with applicable state, federal, and local laws, regulations, company policies, SOX controls, account-management requirements, and business-area-specific processes.
• Communicate sensitive and complex information to customers, internal teams, and external partners.
• Serve as a point of contact for questions from internal customers, including team members, other departments, CarMax store associates, and external partners.
• Initiate process improvements based on root-cause analysis to enhance and accelerate funding or refund processes and mitigate compliance risk.
• Represent the team on cross-functional projects or initiatives as needed, and communicate updates to the team and Accounting Leadership.

Benefits

• Paid sick time: up to 48 hours per year, accrued each pay period, for eligible full-time hourly or commission/incentive-eligible associates.
• Paid vacation: 80 to 200 hours per year after a 90-day waiting period, depending on years of continuous service, for eligible full-time hourly or commission/incentive-eligible associates.
• Paid holidays: 8 hours of pay for each of 6 scheduled holidays per year, plus 1 floating holiday, for eligible full-time hourly or commission/incentive-eligible associates.
• Holiday premium pay when an eligible associate works on a scheduled holiday due to business need.
• Full-time salaried associates receive paid time away, with no specified limit, as needed for sick time, vacation, bereavement, jury duty, holidays, and floating holidays, subject to manager approval.
• May be eligible for bonus and equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED