AP Operations Supervisor
About The Position
The AP Operations Supervisor supports the day-to-day oversight of operational activities within the Accounts Payable function, including management of a third-party service provider responsible for invoice processing, invoice exception identification, and Goods Received Not Invoiced (GRNI) activities. The role serves as a key liaison between Accounts Payable, business stakeholders, and the service provider to help ensure operational performance, service-level commitments, and internal control requirements are met. Working closely with the Sr. AP Shared Services Manager, the supervisor monitors operational performance, supports vendor governance, assists with issue resolution, prepares performance reporting, and contributes to continuous improvement initiatives. Success in the role requires strong analytical skills, attention to detail, and the ability to collaborate effectively across the organization.
Requirements
- Bachelor's degree in Accounting, Finance, Business Administration, or a related field, or an equivalent combination of education and experience.
- 5+ years of progressive experience in Accounts Payable, Procure-to-Pay (P2P), shared services, or related operational finance functions.
- Experience supporting or overseeing outsourced operations, managed services providers, or third-party service delivery relationships.
- Experience monitoring operational performance through KPIs, SLAs, and reporting metrics.
- Strong understanding of Accounts Payable operations, procure-to-pay processes, three-way matching, and internal controls.
- Demonstrated analytical, problem-solving, and organizational skills.
- Proficiency with Microsoft Excel and reporting tools.
- Strong verbal and written communication skills and the ability to collaborate across organizational levels.
Nice To Haves
- Experience working with Accounts Payable outsourced service providers or in BPO environments.
- Experience supporting month-end close, AP accruals, or related accounting processes.
- Experience with ERP systems such as SAP, Epicor, Microsoft Dynamics, or similar platforms.
- Experience supporting process improvement, automation, or shared services transformation initiatives.
Responsibilities
- Serve as the primary day-to-day contact for the Accounts Payable managed services provider.
- Coordinate communications between internal stakeholders and vendor leadership.
- Support operational and governance meetings.
- Monitor vendor performance against established SLAs and KPIs.
- Escalate significant operational concerns to AP leadership.
- Monitor operational performance, including processing volumes, productivity, backlog, and cycle times.
- Support GRNI monitoring, reporting, and resolution activities.
- Monitor invoice exception trends and coordinate with AP Analysts on recurring issues.
- Identify operational risks and support corrective actions.
- Support oversight of additional Accounts Payable processes and functions as assigned.
- Support resolution of invoice processing, GRNI, and operational workflow issues.
- Coordinate with AP Analysts, business stakeholders, and the service provider to address process issues.
- Escalate recurring or significant issues requiring management intervention.
- Support root-cause analysis and development of sustainable solutions.
- Prepare operational reporting, KPI analysis, and performance summaries.
- Support vendor performance reviews and governance activities.
- Maintain AP accrual reporting and required intercompany reporting.
- Coordinate with Corporate and Segment Controllers to support month-end close and reporting requirements.
- Support initiatives to improve AP operational performance and efficiency.
- Participate in implementation of process enhancements, automation, and standardization efforts.
- Track improvement actions and monitor results.
- Recommend opportunities to improve service delivery and close-related activities.
- Perform other duties as assigned.
Benefits
- Comprehensive benefits package for employees and their dependents, including medical, dental, vision, life, and disability coverage.
- Incentive plans.
- 401(k) with employer contribution and match.
- Employee Stock Purchase Plan with employer match.
- Paid time off (vacation and sick time).
- Paid holidays.
- Tuition reimbursement program.
- Employee Assistance Program (EAP).
- Wellness program.
- Training and career progression.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
