Sr. Coordinator, AP Operations - Merch Pay

CarMax • Richmond, VA

6d • Onsite

About The Position

CarMax is seeking a Senior Coordinator in Accounts Payable at its Home Office in Richmond, Virginia. This role supports the team with general ledger management activities, including researching escalated or complex open items. With limited guidance, the Senior Coordinator analyzes outstanding liabilities daily and determines appropriate next steps. The position balances individual deliverables with ensuring that critical work performed by other Accounts Payable team members and internal business partners is completed accurately and on time.

The role also performs month-end accounting duties, including journal entries, account reconciliations, and business-area-specific reporting. It supports day-to-day procure-to-pay execution, helps resolve complex exceptions and variances, analyzes trends and KPIs, communicates with internal and external partners, and identifies process improvements to mitigate compliance risk.

Requirements

• High school diploma or equivalent required.
• At least 3 years of business-related experience.
• Ability to engage with customers, understand their needs, and deliver on commitments.
• Self-starter with strong results focus, problem-solving skills, and attention to detail, able to work with minimal direct supervision.
• Ability to communicate complex messages in writing and verbally to varied internal and external audiences through channels such as phone, system updates, email, and letters.
• Ability to provide timely, positive, professional win-win solutions when resolving escalated issues.
• Ability to build and maintain relationships with internal and external business partners.
• Ability to think logically and quickly, use past experience and available resources, tailor the approach to the situation, and recognize when to partner with Accounting Leadership.
• Ability and willingness to adapt to change.
• Must be able to sit onsite at CarMax's Home Office in Richmond, Virginia, as requested.
• Intermediate Microsoft Excel skills, including filtering, VLOOKUP, subtotals, shortcuts, and pivot tables.
• Proficiency in Microsoft Word, PowerPoint, Teams, and Outlook.

Nice To Haves

• Bachelor's degree in business.
• At least 2 years of account reconciliation experience.
• Experience managing accounts receivable or accounts payable.
• Strong accounting skills, including general knowledge of GAAP.
• Experience with cloud ERP solutions such as Oracle.

Responsibilities

• Drive day-to-day procure-to-pay process execution, including analyzing and resolving complex exceptions.
• Guide the team in resolving outstanding liabilities.
• Facilitate resolution of complex variances and open items and identify root causes or trends requiring attention.
• Perform weekly trend analysis as needed or requested, using established KPIs to recommend workload balancing to Accounting Leadership for specific business areas or general ledger accounts.
• Perform accounting functions, including recording expenses, reconciling general ledger accounts, and preparing monthly journal vouchers.
• Follow applicable state, federal, and local laws, regulations, company policies, SOX controls, and business-area-specific processes for account management.
• Communicate sensitive and complex information to customers, internal teams, and external partners.
• Serve as a point of contact for questions from internal customers, including team members, other departments, CarMax store associates, and external partners.
• Initiate process improvements based on root-cause analysis to improve funding and/or refund processes and mitigate compliance risk.
• Represent the team on cross-functional projects or initiatives as needed or requested.
• Communicate updates to the team and Accounting Leadership.

Benefits

• May be eligible for a bonus and equity.
• Paid sick time for eligible full-time hourly or commission/incentive associates, accrued up to 48 hours per year.
• Vacation time for eligible full-time hourly or commission/incentive associates, ranging from 80 to 200 hours per year after a 90-day waiting period, depending on years of continuous service.
• Six paid scheduled holidays and one floating holiday for eligible full-time hourly or commission/incentive associates.
• Holiday premium pay for eligible associates who work on a scheduled holiday due to business need.
• Paid time away with no specified limit as needed for sick leave, vacation, bereavement, jury duty, holidays, and floating holidays for full-time salaried associates, subject to manager approval.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED