Senior Contracts & Warranty Analyst

Alaska Airlines • HI-Honolulu, HI

1d

About The Position

The Senior Contracts & Warranty Analyst is a subject matter expert who resolves supplier agreement, operational performance, service bulletin, and warranty claim issues, and maintains warranty provisions at Alaska Airlines and Hawaiian Airlines. This individual-contributor role researches, prepares, and analyzes data to support warranty claims and commercial support remedies, contributes to cross-functional efforts to improve supplier contracts, and escalates contractual issues, recurring parts discrepancies, and persistent warranty denials.

The role exercises considerable judgment with minimal direction, advises Tech Ops on supplier warranty matters, and works with Procurement, Material Control, Engineering, and other Tech Ops and Supply Chain Management functions. It also develops contract and warranty processes, analyzes supplier performance and financial outcomes, and supports continuous improvement and team development. The position is based in Honolulu; travel may be required up to 15%.

Requirements

• At least 4 years of experience in contracts, warranty, supply chain, airport operations, or another relevant field.
• Bachelor’s degree in business administration or a related field, or an additional two years of relevant training or experience in lieu of the degree.
• Ability to develop and manage pricing agreements.
• Demonstrated change management, leadership, and presentation skills.
• Ability to travel up to 15%.
• High school diploma or equivalent.
• At least 18 years of age.
• Must be authorized to work in the United States.

Responsibilities

• Serve as a subject matter expert and principal agent for Tech Ops in resolving issues involving supplier contracts, operational performance, and warranty claims.
• Advise on supplier contracts, including rates, service-level agreements, and terms and conditions, and act as a principal advisor on supplier warranty matters within Tech Ops.
• Escalate contract and warranty issues to supplier senior leadership to support contract adherence and better company outcomes.
• Establish and maintain a depository for contracts and agreements.
• Develop metrics, reporting, scorecards, and processes to track supplier performance.
• Lead negotiations to resolve supplier performance issues and establish root cause corrective action plans.
• Use independent judgment to identify and resolve contract and warranty issues as they arise.
• Develop and own a collaborative contract-review workflow across applicable Tech Ops and Supply Chain Management functions to ensure coverage and compliance.
• Gather feedback from Procurement, Material Control, Engineering, and other Tech Ops and Supply Chain Management departments about supplier performance issues requiring resolution.
• Maintain warranty terms data and related processes in Trax to help identify and capture warranty claims.
• Research contract management and warranty best practices in the industry and develop analytical reviews to implement process improvements.
• Conduct research and financial analyses, including cost-benefit analyses.
• Build strong relationships with customers and transportation carriers.
• Provide performance feedback and mentor other team members.

Benefits

• Free standby travel privileges on Alaska Airlines, Hawaiian Airlines, and Horizon Air.
• Comprehensive well-being programs, including medical, dental, and vision benefits.
• 401(k) match program.
• Annual bonus plans.
• Paid holidays and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior