Senior Contracts & Warranty Analyst
About The Position
The Senior Contracts & Warranty Analyst is a subject matter expert who resolves issues involving supplier agreements, operational performance, service bulletin claims, and warranty claims, and maintains warranty provisions for Alaska Airlines and Hawaiian Airlines. As an individual contributor, the analyst researches, prepares, and analyzes data supporting warranty claims and commercial support remedies. The role also participates in cross-functional efforts to improve supplier contracts and escalates contractual issues, recurring parts discrepancies, and persistent warranty denials. The analyst serves as a principal advisor on supplier contracts and warranty matters within Tech Ops, maintains a contracts depository and warranty-term data, and develops processes and performance metrics. The position exercises considerable judgment with minimal direction, leads resolution of supplier performance issues, and coordinates contract review across Tech Ops and Supply Chain Management. It also conducts financial and industry-practice analyses, builds customer and carrier relationships, and provides feedback and mentoring to team members.
Requirements
- At least 4 years of experience in contracts, warranty, supply chain, airport operations, or another relevant field.
- Bachelor’s degree in business administration or a related field, or an additional two years of relevant training or experience in lieu of the degree.
- Ability to develop and manage pricing agreements.
- Demonstrated change-management, leadership, and presentation skills.
- Ability to travel up to 15%.
- High school diploma or equivalent.
- At least 18 years of age.
- Authorized to work in the United States.
Responsibilities
- Serve as a subject matter expert and principal agent for resolving issues involving supplier contracts, operational performance, and warranty claims.
- Advise on supplier contract rates, service level agreements, terms, and conditions, and serve as principal advisor on supplier warranty matters within Tech Ops.
- Escalate contract and warranty issues to supplier senior leadership to ensure contract adherence and improve outcomes.
- Establish and maintain a depository for existing contracts and agreements.
- Develop metrics, reporting, scorecards, and processes to track supplier performance.
- Lead negotiations to resolve supplier performance issues and develop root cause corrective action plans.
- Use judgment with minimal direction to identify and resolve contract and warranty issues.
- Develop and own a collaborative contract-review workflow across applicable Tech Ops and Supply Chain Management functions to ensure coverage and compliance.
- Gather feedback from Procurement, Material Control, Engineering, and other Tech Ops and Supply Chain Management departments regarding supplier performance issues.
- Maintain warranty-term data and related processes in Trax to support identification and capture of warranty claims.
- Compare contract-management and warranty practices with industry practices and implement process improvements.
- Conduct research and financial analyses, including cost-benefit analyses.
- Build strong relationships with customers and transportation carriers.
- Provide performance feedback and mentor other team members.
Benefits
- Free standby travel privileges on Alaska Airlines, Hawaiian Airlines, and Horizon Air.
- Medical, dental, and vision benefits and comprehensive well-being programs.
- 401(k) match program.
- Annual bonus plans.
- Holiday pay and paid time off.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
