Senior Content and Community Manager

EF Education First / Hult • Cambridge, MA

1h • $85,000 - $100,000 • Hybrid

About The Position

EF High School Exchange Year is hiring a Senior Content and Community Manager to turn exchange experiences and relationships into compelling content, an active community, and sustained organic growth. Based in Boston, the role works with marketing and creative colleagues to shape strategy and take ownership of its execution across content, social media, creator networks, and the ambassador community. Applicants must submit a portfolio to be considered.

The role owns content strategy and production, social strategy and organic growth, the ambassador program, creative collaboration and delivery, and measurement and learning. The manager develops stories, formats, campaigns, and content for prospective exchange students, parents, and the wider exchange community; creates and publishes content; guides contributors and collaborators; and partners across teams to deliver effective work. Success means establishing a consistent content and production rhythm, building an active contributor network, and using evidence and audience feedback to improve engagement, discovery, brand relevance, and demand.

EF High School Exchange Year is a non-profit high school foreign exchange program affiliated with Education First. It brings international high school students to live with volunteer host families in the United States for a semester or academic year, promoting cross-cultural understanding and global connections. The role offers a hybrid arrangement, with the flexibility to work from home one day a week. Compensation is $85,000–$100,000 per year, based on experience.

Requirements

• Experience owning content, social, or community programs from strategy through execution, with examples of personally contributed work.
• Strong editorial judgment and ability to recognize compelling stories, develop angles, and adapt them to audiences and channels.
• Excellent writing and editing skills.
• Practical experience producing social content or short-form video.
• Ability to build something from an initial idea, establish a working process, and improve it over time.
• Experience activating communities, ambassadors, or creators as contributors and collaborators.
• Understanding of organic distribution and how content supports broader marketing goals.
• Comfort using performance data to make creative and commercial decisions.
• Ability to prioritize independently, manage several initiatives, and follow through reliably.
• Collaborative approach and confidence giving constructive creative feedback.
• Sound judgment working with young people and personal stories, including attention to consent, privacy, and appropriate participation.
• Applicants must submit a portfolio.

Nice To Haves

• Relevant experience may come from a lean brand team, media company, agency, startup, or creator-led business; demonstrated work quality and ownership are valued over a particular career path.

Responsibilities

• Build an editorial strategy connecting audience interests with brand and growth priorities.
• Develop stories, recurring formats, and campaigns for prospective exchange students, parents, and the exchange community.
• Write, create, edit, and publish content, coordinating contributions from designers, colleagues, ambassadors, and creators.
• Translate ideas into clear briefs and realistic production plans.
• Partner on website and editorial content that supports organic discovery and helps audiences explore the exchange experience.
• Own social strategy, channel priorities, editorial planning, and content performance.
• Develop a recognizable voice and creative approach for social channels.
• Make informed decisions about formats, trends, platforms, and distribution opportunities.
• Build a repeatable process for testing ideas and improving work based on audience response.
• Connect social activity to audience engagement, discovery, and demand.
• Lead the ambassador program as part of the content, community, and marketing strategy.
• Build relationships with students and alumni who can share the exchange experience.
• Develop content missions, community programming, and participation opportunities.
• Identify and nurture promising contributors and creators.
• Partner with international-market colleagues to maintain continuity as participants become return-home ambassadors.
• Set expectations for participation, content quality, and responsible storytelling.
• Independently develop and deliver initiatives based on broader marketing direction.
• Brief and guide team members on publishing, content collection, ambassador administration, and program logistics.
• Work with designers to produce creative across channels.
• Partner with the digital/PPC lead to share insights and adapt strong organic content for paid campaigns.
• Coordinate with Marketing Operations on priorities, resources, timelines, and market requests.
• Establish practical measures of content effectiveness, community participation, and organic growth.
• Assess audience quality, engagement, traffic, and contribution to demand, beyond posting volume and follower counts.
• Combine performance data with community feedback to identify where to invest.
• Share recommendations about what to continue, change, or stop.

Benefits

• Professional growth support, including a monthly calendar of trainings and workshops.
• Four weeks of paid vacation in the first year, ten paid holidays, and two floating holidays.
• Business travel opportunities.
• 25% company match on 401(k) contributions.
• Medical, dental, and vision coverage, plus life and disability insurance and accident and hospital insurance options.
• Legal and pet insurance.
• Dependent care, healthcare, and commuter Flexible Spending Accounts.
• Fertility care and family-building support.
• Wellness benefits, including yearly fitness reimbursement.
• Social and learning events, including employee-run resource groups.
• Employee Assistance Program.
• Tenure-based sabbatical eligibility.
• EF product discounts on travel, international language schools, the Au Pair program, and more.
• Discounts at local venues and businesses.
• Offices and the flexibility to work from home one day a week.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed