Senior Consumer Product Manager, Payments

BOK Financial • Tulsa, OK

1d • Onsite

About The Position

Are you passionate about shaping the future of payments and creating products that make banking easier for customers? As our Senior Consumer Product Manager, Payments, you'll own a diverse portfolio of high-impact payment solutions, including Credit Cards, Zelle, Bill Pay, Account-to-Account Transfers, and Instant Payments. This is an opportunity to lead strategy, drive innovation, and influence the future direction of Consumer and Small Business Payments at BOK Financial.

In this highly visible role, you'll partner with senior leaders, operations teams, technology partners, vendors, and stakeholders across the organization to identify customer needs, uncover growth opportunities, and deliver meaningful product enhancements. We're looking for a curious, strategic thinker who enjoys balancing long-term vision with immediate execution and is energized by owning products that directly impact customer experience, engagement, and business performance.
The Senior Consumer Product Manager, Payments serves as the strategic owner of a portfolio of consumer payment products and is responsible for advancing product capabilities, improving customer experiences, and supporting business growth objectives. Working closely with partners across operations, technology, risk, compliance, marketing, and vendor organizations, you'll develop and execute product strategies that align with enterprise objectives and evolving customer expectations.

Success in this role requires a combination of strategic thinking, analytical capability, and strong relationship-building skills. The ideal candidate is comfortable navigating complex payment ecosystems, influencing stakeholders across the organization, leveraging data to inform decisions, and balancing long-term vision with hands-on execution. This role offers the opportunity to shape the future of payment experiences while driving meaningful impact for both customers and the business.
Our team is collaborative, curious, and focused on continuous improvement. We challenge ourselves to understand how customers interact with our products today while anticipating what they'll need tomorrow. Team members are encouraged to bring new ideas forward, stay connected to emerging industry trends, and leverage data and customer insights to guide decision-making.

You'll join a group that values ownership, initiative, and thoughtful problem-solving. We work closely with partners across the bank, maintain strong connections with industry peers and vendors, and embrace opportunities to modernize and expand our payments capabilities. If you enjoy being part of a team that is building for the future while delivering meaningful results today, you'll thrive here.

Requirements

• Bachelor’s degree in business or related field of study and 5+ years of directly related experience in product management
• 8-10 years of equivalent work experience

Responsibilities

• Own the strategy, performance, and roadmap for a portfolio of consumer payment products, ensuring alignment with consumer banking objectives, customer needs, and evolving market expectations.
• Analyze customer behavior, portfolio performance, and market trends to identify opportunities that increase engagement, adoption, revenue, and customer satisfaction.
• Lead cross-functional initiatives involving technology, operations, risk, compliance, marketing, and external vendor partners.
• Evaluate emerging payment technologies, industry developments, and competitive offerings to identify future opportunities for growth and innovation.
• Monitor product performance metrics and communicate insights, recommendations, and progress updates to business leaders and executive stakeholders.
• Leverage data, research, and analytics to make informed product decisions and prioritize initiatives with the greatest business impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior