Senior Consultant, Technology Implementation & Client Delivery

KPMG•Toronto, ON

About The Position

At KPMG in Canada, our people bring their unique perspectives to Canada’s most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a difference. KPMG Canada is redefining how practitioners deliver exceptional client experiences through premium digital products and technology-enabled solutions that transform service delivery and unlock new growth opportunities. Our Go-To-Market (GTM) Client Services team works closely with engagement teams, clients, product teams, and global member firms to design, implement, and support innovative technology solutions that drive measurable value within client environments. As a Senior Consultant, Technology Implementation & Client Delivery, you will play a key role in leading and delivering end-to-end implementation projects for KPMG's digital platforms and technology-enabled solutions. You will work directly with clients and internal stakeholders to understand business requirements, configure and deploy solutions, lead implementation workstreams, and drive successful adoption. This role sits at the intersection of technology implementation, client delivery, business process transformation, and emerging technologies. It offers the opportunity to lead meaningful client engagements, work hands-on with enterprise platforms, and help organizations modernize the way they operate through innovative digital solutions. We are looking for a professional who is client-service oriented by default—someone who can balance multiple projects, thrive in fast-paced environments, and take ownership of delivering exceptional client outcomes.

Requirements

Bachelor's degree in Business, Information Systems, Technology, Engineering, Computer Science, or a related field
3–6 years of experience delivering enterprise technology, SaaS, workflow, automation, or business application implementations in a client-facing environment
Experience delivering and leading end-to-end technology implementations within a professional services, consulting, or enterprise business environment, including requirements gathering, configuration, testing, deployment, and post-production support
Strong business analysis and process design skills with the ability to translate client requirements into practical technology solutions
Experience working with workflow, automation, document management, low-code/no-code, or other enterprise business platforms
Strong consulting, stakeholder management, and communication skills, including client workshops, solution demonstrations, and executive-facing interactions
A client-focused self-starter with a proven ability to lead implementations, manage competing priorities, solve complex challenges, and deliver results in fast-paced environments
Demonstrated ability to streamline delivery processes, drive operational efficiencies, and scale implementation best practices across teams and client engagements

Responsibilities

Lead end-to-end implementation projects for KPMG digital solutions and client-facing technology platforms, from discovery through deployment, adoption, and ongoing support
Facilitate client workshops and design sessions to understand business processes, gather requirements, and translate them into scalable technology solutions
Configure and implement platform capabilities including workflows, security, permissions, dashboards, reporting, document management, and other business process automation features
Manage project delivery activities including workstreams, timelines, risks, testing, deployment readiness, and stakeholder communications
Provide hands-on client support by troubleshooting implementation challenges, managing enhancement requests, and driving solution adoption after go-live
Deliver onboarding, training, change management, and knowledge transfer activities while creating implementation documentation and delivery playbooks
Become a trusted product subject matter expert, collaborating with product, technology, client, and global teams to lead successful implementations, shape solution improvements, leverage AI and stay current with new features, releases, and platform innovations
Drive continuous improvement initiatives by identifying opportunities to streamline implementation processes, standardize delivery approaches, optimize resource utilization, and enhance the overall client delivery experience