Full-Time Senior Concierge - Morning, Mid, Evening

Village Green • Shaker Heights, OH

9d

About The Position

Village Green is seeking a full-time Senior Concierge to support resident satisfaction in an apartment community. The Concierge helps manage daily workflow so events and service requests are handled promptly and professionally, and serves as a hospitality ambassador and first point of contact for residents, visitors, prospects, and vendors. The role responds to resident requests and questions, serves as a liaison to the Management office, and assists with apartment rentals—including providing information, conducting tours, and taking calls—when the leasing office is closed or needs dictate. Schedules vary by site; morning, mid, and closing shifts are available, and some locations operate on a 24/7 basis.

Requirements

• High school diploma or GED.
• Social media skills.
• Customer service skills.
• Writing skills.
• Availability to work a flexible schedule any day of the week.
• Strong organizational and time-management skills.
• Ability to communicate effectively verbally and in writing.
• Ability to resolve minor problems while maintaining a friendly and professional manner.
• Team-oriented.

Responsibilities

• Welcome residents and guests courteously and in a friendly manner as they enter the building.
• Communicate regularly with residents through newsletters and social media.
• Learn about community attractions and local amenities and provide recommendations when requested.
• Participate in event marketing.
• Provide brochures, floor plans, and other collateral to clients.
• Complete guest cards, provide mini-tours, and act on behalf of leasing during off-hours.
• Retrieve packages for residents.
• Provide refreshments to residents and guests.
• Maintain the Concierge Binder.
• Keep the front lobby stocked with magazines, collateral, maps, transportation schedules, menus, and other materials described in the binder layout.
• Maintain a clean and orderly front desk, lobby area, and storage closets where applicable.
• Prepare incident reports and related documentation.
• Follow established fair housing policies.
• Communicate courteously and professionally with coworkers, management, residents, vendors, and other outside contacts.
• Maintain confidentiality of coworkers, management, owners, past and current residents, vendors, and other outside contacts.

Benefits

• 401(k) with a company match.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED