Senior Community Manager--The Pointe at Stockbridge

Cortland•Stockbridge, GA

About The Position

The Senior Community Manager is the strategic leader responsible for the overall success of multiple multimillion-dollar multifamily apartment communities. The role oversees community operations, leads teams, and ensures alignment with company standards while delivering an exceptional living experience for residents. It requires leadership, operational expertise, and financial acumen to drive performance across multiple sites. The manager develops and motivates high-performing teams, drives leasing and revenue growth, advocates for residents, oversees operational compliance and property standards, manages vendor relationships, and takes responsibility for financial performance and Net Operating Income targets. The role also leads through change and collaborates with onsite teams, centralized support functions, corporate partners, and senior leaders.

Requirements

At least 3 years of measurable sales leadership success in a high-velocity, short-cycle sales environment.
High school diploma or equivalent.
Demonstrated ability to achieve and exceed occupancy, revenue, and NOI targets across multiple sites.
Proven ability to drive leasing performance, manage pipelines, and follow up consistently.
Ability to deliver exceptional resident experiences and exceed customer expectations.
Ability to collaborate with onsite teams and corporate partners to achieve community goals.
Proven ability to lead, coach, and develop high-performing teams with clarity, purpose, and accountability.
Experience fostering excellence, collaboration, and continuous improvement.
Ability to influence and motivate teams to achieve strategic objectives and consistent results.
Ability to navigate change confidently and guide teams through transitions.
Strong financial acumen, including budgeting, forecasting, and expense control across multiple sites.
Excellent organizational, communication, and problem-solving skills.
Ability to resolve complex resident concerns with empathy, urgency, and professionalism.
Proficiency in property management software, CRM systems, and Microsoft Office Suite.
Comfort using social media for marketing and analyzing data and KPIs to guide decisions and continuous improvement.
Professional appearance and executive presence.

Nice To Haves

Bachelor’s degree or equivalent.
Sales leadership experience in multifamily, luxury retail, hospitality, timeshare, premium automotive, or premium lifestyle services.

Responsibilities

Lead and develop high-performing teams across multiple communities and foster accountability, collaboration, and excellence.
Attract, coach, and retain talent, and motivate teams to deliver consistent results.
Guide teams in resolving escalated resident concerns promptly and professionally.
Set leasing goals, monitor KPIs, and coach teams to exceed occupancy and revenue targets.
Implement portfolio-wide sales strategies to improve conversion rates and optimize pricing.
Partner with marketing teams on campaigns and social media presence to attract prospects and build brand awareness.
Promote a resident-centric approach and deliver exceptional service to strengthen resident satisfaction and retention.
Provide a concierge-level experience for residents and prospects and represent the brand.
Oversee day-to-day operations across multiple sites, ensuring compliance with standards, policies, timelines, Fair Housing regulations, OSHA standards, and applicable laws.
Conduct regular property inspections to maintain curb appeal, safety, and brand standards.
Manage vendor relationships and negotiate contracts to ensure quality and cost efficiency.
Achieve and exceed Net Operating Income targets through revenue generation and expense management.
Use financial insights to manage budgets, control expenses, and identify long-term value opportunities.
Analyze portfolio metrics and KPIs to identify improvement and growth opportunities.
Drive change in a fast-paced environment and guide teams through transitions.
Build productive relationships with centralized centers of excellence, service teams, corporate partners, and senior leaders.
Align stakeholders and navigate competing priorities with diplomacy and shared purpose.