Community Manager - NOVEL Stockbridge

Greystar•Stockbridge, GA

17h•$90,000 - $95,000•Onsite

About The Position

The Community Manager oversees the day-to-day operations of an assigned 297-unit garden-style apartment property in the lease-up stage. The role manages property team members, daily activities, and resources to achieve budgeted financial and operational goals while ensuring compliance with Company policies and procedures and applicable housing laws and regulations. The Community Manager contributes to budgeting and financial performance, oversees leasing, rent collection, vendor payments, and expenditures, and develops marketing and leasing strategies to meet occupancy and revenue goals. The role supports resident satisfaction and retention, maintains the property’s physical condition and safety, supervises and develops staff, and assists with client and owner relationships. It also completes accounting, financial, administrative, and other reports and duties as assigned. In California, the role additionally manages lease documentation using the California-specific Lease File Checklist. The position works in an office and frequently encounters outdoor conditions that may be unpleasant or hazardous. Local travel may be required for bank deposits, training, outreach events, and other work-related needs. Salary range: $90,000–$95,000. The role may also be eligible for performance-based bonus programs.

Requirements

At least 4–6 years of relevant experience involving property management, sales, marketing, and customer service sufficient to manage apartment-community operations, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as a team member.
Licenses and/or certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property; on-site staff with golf-cart access must also have valid driver’s licenses.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Management and supervisory skills to hire, lead, direct, evaluate, and manage team members, including maintenance specialists.
Ability to physically access all exterior and interior parts of the community and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Strong proficiency in property-management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

Contribute to property budgets by reviewing financial statements, marketing information, and operational reports.
Manage rental rates, rent and fee collection and posting, bank deposits, and monthly financial status reports to meet revenue goals.
Review and approve vendor, contractor, and service-provider invoices, verify insurance certificates, code charges, and coordinate related communications.
Control expenditures within the approved budget and manage petty cash.
Oversee lease enforcement, including approving applications, discounts, and renewals; conducting apartment inspections; following notice requirements; handling evictions; and imposing and collecting allowable fees and charges.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
Respond to resident complaints, questions, and requests promptly and take appropriate action to resolve service issues.
Ensure maintenance staff follow Company standards for responding to and completing resident service requests.
Inspect the property regularly and take action to maintain safety, cleanliness, appearance, and appeal of the grounds, buildings, and amenities.
Interview, hire, orient, train, and manage the performance of property staff in accordance with Company policies and practices.
Support client and owner relationships through meetings, property tours, performance updates, and responses to requests.
Complete accounting, financial, administrative, and other reports and perform other assigned or necessary duties.
In California, manage the lease process using the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.
Make routine local trips as needed for bank deposits, training classes, outreach events, and other duties.

Benefits

Medical, dental, vision, disability, and life insurance; basic employee-only medical coverage is available at no cost.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; birthday off after one year of service; additional vacation accrues with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Paid six-week sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable-giving program and benefits.
Potential eligibility for weekly, monthly, and/or quarterly performance-based bonus programs for onsite property positions.