Senior Community Manager--The Pointe at Stockbridge

Cortland•Stockbridge, GA

About The Position

The Senior Community Manager is the strategic leader responsible for the overall success of multiple multimillion-dollar multifamily apartment communities. The role oversees operations, leads and develops teams, and ensures alignment with company standards while delivering an exceptional resident experience. It requires leadership, operational expertise, and financial acumen to drive performance across multiple sites. The manager drives leasing, occupancy, revenue, and Net Operating Income performance; develops teams; champions resident experience; oversees operational standards and compliance; manages vendor relationships; and collaborates with corporate partners and senior leaders. The role also analyzes financial and operating metrics, guides teams through change, and represents Cortland’s premium brand.

Requirements

At least 3 years of measurable sales leadership success in a high-velocity, short-cycle sales environment.
High school diploma or equivalent.
Demonstrated ability to achieve and exceed occupancy, revenue, and NOI targets across multiple sites.
Proven experience driving leasing performance, managing pipelines, and following up consistently.
Ability to deliver exceptional resident experiences and exceed customer expectations.
Ability to collaborate with onsite teams and corporate partners to achieve community goals.
Proven ability to lead, coach, and develop high-performing teams with clarity, purpose, and accountability.
Experience fostering excellence, collaboration, and continuous improvement.
Ability to influence and motivate teams to achieve strategic objectives and consistent results.
Ability to navigate change and guide teams through transitions.
Strong financial acumen, including budgeting, forecasting, and expense control across multiple sites.
Excellent organizational, communication, and problem-solving skills.
Skill in resolving complex resident concerns with empathy, urgency, and professionalism.
Proficiency with property management software, CRM systems, and Microsoft Office Suite.
Comfort using social media for marketing and analyzing data and KPIs to inform decisions and continuous improvement.
Professional appearance and executive presence.

Nice To Haves

Bachelor’s degree or equivalent.
Sales leadership experience in multifamily, luxury retail, hospitality, timeshare, premium automotive, or premium lifestyle services.

Responsibilities

Lead, coach, develop, attract, and retain high-performing teams across multiple communities, fostering accountability, collaboration, and excellence.
Support teams in resolving escalated resident concerns in a timely and professional manner.
Set leasing goals, monitor KPIs, and coach teams to exceed occupancy and revenue targets.
Implement portfolio-wide sales strategies to improve conversion rates and optimize pricing.
Partner with marketing teams on campaigns and maintain a strong social media presence to attract prospects and build brand awareness.
Promote a resident-centric mindset and deliver an exceptional, concierge-level experience to residents and prospects.
Represent the brand by showcasing its homes and lifestyle.
Oversee day-to-day operations across multiple sites and ensure adherence to standards, policies, and timelines.
Ensure compliance with company policies, Fair Housing regulations, OSHA standards, and applicable laws.
Conduct regular property inspections to maintain curb appeal, safety, and brand standards.
Manage vendor relationships and negotiate contracts for quality and cost efficiency.
Achieve and exceed Net Operating Income targets through revenue generation and expense management.
Manage budgets, control expenses, and identify opportunities for long-term value.
Analyze portfolio metrics and KPIs to identify opportunities for improvement and growth.
Drive change in a fast-paced environment and guide teams through transitions.
Build productive relationships with centralized teams, service teams, corporate partners, and senior leaders; align stakeholders and navigate competing priorities.