Community Manager - Delhaven Pointe

Greystar•Murrieta, CA

5d•$100,000 - $103,000•Onsite

About The Position

The Community Manager oversees the day-to-day operations of an assigned stabilized property, Delhaven Pointe, a 235-unit community. The role manages property team members, daily activities, and resources to achieve budgeted financial and operational goals while ensuring compliance with Company policies and procedures and applicable laws and regulations, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The position is scheduled Monday through Friday, 9 a.m. to 6 p.m., subject to change based on business needs. The Community Manager develops and monitors budgets, revenues, expenditures, leasing and marketing, resident satisfaction, property condition, staff performance, and client/owner relationships. The role also completes operational, financial, accounting, and administrative reports and other assigned duties. The annual salary range is $100,000–$103,000 in Murrieta, California. Onsite property positions may also be eligible for weekly, monthly, and/or quarterly bonus programs. Benefits for full-time employees include medical, dental, vision, disability, and life insurance; paid time off; onsite housing discounts for eligible onsite team members; a paid sabbatical after 10 years of service and every five years thereafter; a 401(k) with company match; paid parental leave; fertility benefit reimbursement; an Employee Assistance Program; and additional insurance, legal, charitable giving, and other benefits.

Requirements

A bachelor’s degree from an accredited college or university is preferred in Business Management, Real Estate, or a related field.
The posting states that 1–2 years of community management experience is required.
The posting also lists a minimum of 4–6 years of relevant experience demonstrating property management, sales, marketing, and customer service skills sufficient to manage apartment-community operations, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as a team member.
Hold all licenses and certifications required by state and local jurisdictions.
Valid driver’s license required to drive a golf cart on the property; ensure other onsite staff with golf-cart access also have valid driver’s licenses.
Proficiency with internet, word-processing, spreadsheet, and database-management programs for required reports and employment documents.
Management and supervisory skills sufficient to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists.
Ability to access all exterior and interior parts of the community and its amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.

Nice To Haves

Yardi experience is preferred.
Strong proficiency with property management software, preferably Entrata, Yardi, and/or OneSite.
A bachelor’s degree in Business Management, Real Estate, or a related field is preferred.

Responsibilities

Manage the property’s day-to-day operations, team members, activities, and resources to meet budgeted financial and operational goals and comply with company policies and applicable laws.
Provide input into property budgets by reviewing financial statements, marketing information, and operational reports.
Meet revenue targets by setting rent rates, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial status reports.
Approve vendor, contractor, and service-provider invoices by reconciling work or purchases, validating insurance certificates, coding charges, and coordinating communication with vendors, accounting, and the client or owner.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including approving applications, discounts, and renewal leases; conducting apartment inspections; following notice requirements; evicting residents; and imposing and collecting allowable late fees and other lease charges.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and resolving service issues; ensure maintenance staff meet company standards for responding to and completing service requests.
Conduct regular property inspections and take action to maintain safety, cleanliness, appearance, and appeal of the property, grounds, buildings, and amenities.
Interview, hire, orient, train, and manage property staff performance in accordance with company policies, values, and business practices.
Support the client/owner relationship by meeting with owners, conducting property tours, providing property performance updates, and responding to requests.
Complete accounting, financial, administrative, and other reports and perform other duties as assigned or necessary.
For California properties, manage the lease process using the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.
Make routine local trips as needed for bank deposits, training classes, outreach events, or other responsibilities.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits, with low or free basic employee medical costs for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional birthday day off after one year of service; and additional vacation accrual with tenure.
Onsite housing discounts at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Onsite property positions may be eligible for weekly, monthly, and/or quarterly bonus programs.