Community Manager - Shell Pointe Apartments

NHE, Inc.•Beaufort, SC

7d•$25 - $30•Onsite

About The Position

The Community Manager oversees the fiscal accountability, marketing, development, regulatory compliance, personnel, and physical asset management of assigned affordable housing communities, including LIHTC and Section 8 properties. The role represents management in dealings with property owners and regulatory agencies and oversees hiring, staffing, wage reporting, resident certifications, marketing, accounts receivable, collections, and leasing. The position reports to a Regional Property Manager or the VP of Affordable Business Unit and supervises onsite staff where applicable. The Community Manager completes required resident move-ins, move-outs, recertifications, and interim certifications; interprets and applies affordable housing regulations; and prepares for and participates in reviews and inspections. The role also provides staff supervision, training, coaching, performance feedback, and administrative oversight, while coordinating with maintenance staff to ensure resident requests are handled promptly and work meets company standards. The schedule must be flexible and may include weekends and some holidays as required.

Requirements

SC Property Manager's License or PMIC License is required.
A bachelor's degree or two years of successful apartment management industry experience; other related experience or equivalent education may be substituted.
Knowledge of apartment management laws and regulations at federal, state, and local levels.
Knowledge of expense control and financial management.
Training or experience in basic computer use, including Microsoft Word and Excel.
Experience with web-based apartment management software such as Yardi Voyager.
A valid driver's license or means of immediate transportation to attend meetings, events, and daily activities.
Ability to work a varied schedule, including weekends and some holidays as required.

Nice To Haves

Extensive customer service and leasing/marketing experience.
Affordable or tax credit (LIHTC) management experience; relevant designations are strongly preferred.

Responsibilities

Complete move-ins, move-outs, recertifications, and interim certifications according to HUD and NHE guidelines.
Monitor regulatory compliance for applicable programs, including LIHTC Section 42, HUD Section 8/PRAC/HAP, HOME, and HTF.
Oversee compliance with Fair Housing laws and ensure properties follow the regulations specific to their programs.
Interpret and apply IRS Section 42 and HUD regulations and recommend compliance changes as appropriate.
Prepare for and participate in management reviews and physical inspections by third parties, housing authorities, or HUD.
Recruit, interview, and train community staff, with Regional Property Manager assistance as needed.
Oversee and participate in ongoing staff training, coaching, counseling, and guidance; monitor staff performance, motivation, and cross-training.
Develop employees through performance feedback, assign responsibilities and projects, and communicate performance matters to the Regional Property Manager.
Promote staff harmony through supportive leadership and a positive example.
Ensure onsite personnel administration is completed on time, including evaluations, transfers, promotions, timesheets, and bonuses.
Maintain compliance with company policies, procedures, and industry regulations, including HUD, IRS, HOME, HTF, RD, Fair Housing, OSHA, and safety requirements.
Ensure associates follow policies and safety rules and report incidents according to NHE policies.
Coordinate with maintenance staff on property maintenance programs and ensure resident requests are addressed promptly and courteously and work meets or exceeds NHE standards.
Oversee hiring, staffing, wage reporting, marketing, accounts receivable, collections, and leasing.
Carry out supervisory duties, where applicable, including assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.