Community Manager - Delhaven Pointe

Greystar Management Services•Murrieta, CA

3d•Onsite

About The Position

The Community Manager oversees the day-to-day operations of an assigned apartment property, including team members, activities, and resources, to achieve budgeted financial and operational goals. The role ensures compliance with Company policies and procedures and applicable laws and regulations, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The position manages budgets and financial performance, rent and fee collection, vendor invoices, expenditures, lease enforcement, marketing and leasing strategies, resident satisfaction, property maintenance and inspections, and staff hiring, training, and performance. It also supports client/owner relationships and completes accounting, financial, administrative, and other reports. For California properties, the Community Manager manages lease documentation using the California-specific Lease File Checklist. This is an onsite property position at Delhaven Pointe, a stabilized 235-unit community in Murrieta, California. The stated schedule is Monday through Friday, 9 a.m. to 6 p.m., subject to change based on business needs. Routine local travel may be required. The annual salary range is $100,000–$103,000, and the role may be eligible for onsite bonus programs.

Requirements

At least 4–6 years of relevant experience applying property management, sales, marketing, and customer service skills to manage an apartment community, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
Hold any licenses or certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property; ensure other onsite staff with golf-cart access also have valid driver’s licenses.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software.
Management and supervisory skills sufficient to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists.
Ability to access all interior and exterior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Yardi experience.
Experience with Entrata, Yardi, and/or OneSite property management software.

Responsibilities

Manage the property’s day-to-day operations, team members, activities, and resources to meet budgeted financial and operational goals.
Provide input into property budgets by reviewing financial statements, marketing information, and operational reports.
Set rent rates, ensure rent and fees are collected and posted promptly, make bank deposits, and prepare and review monthly financial status reports.
Approve vendor, contractor, and service-provider invoices; reconcile work or products, verify insurance certificates, code charges, and coordinate related communications.
Control expenditures within the approved budget and manage petty cash.
Oversee lease enforcement, including application approvals, discounts, renewal leases, apartment inspections, notices, evictions, and allowable fees and charges.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by responding to concerns and requests promptly and resolving service issues.
Ensure maintenance team members meet Company standards for responding to and completing resident service requests.
Inspect the property and take appropriate action to maintain the safety, cleanliness, appearance, and appeal of the grounds, buildings, and amenities.
Interview, hire, orient, train, and manage property staff in accordance with Company policies, values, and business practices.
Support client and owner relationships through meetings, property tours, performance updates, and responses to owner requests.
Complete accounting, financial, administrative, and other reports, and perform other duties as assigned or necessary.
For California properties, manage the lease process using the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.

Benefits

Medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires.
Birthday off after one year of service.
Additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for weekly, monthly, and/or quarterly onsite bonus programs.