Community Manager - Vale at The Alcove

Greystar Management Services•Woodland Hills, CA

1d•Onsite

About The Position

The Community Manager oversees the day-to-day operations of a 173-unit lease-up property, including team members, daily activities, and resources, to achieve budgeted financial and operational goals. The role ensures the property is operated in accordance with company policies and procedures and applicable housing laws and regulations, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The Community Manager supports property budgeting and financial performance; manages rent setting, collections, deposits, invoices, and expenditures; oversees leasing and lease enforcement; and develops marketing and leasing strategies to meet occupancy and revenue goals. The role promotes resident satisfaction, oversees maintenance and property standards, supervises and develops property staff, supports the client/owner relationship, and completes financial, accounting, administrative, and other reports. In California, the manager also uses the state-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized. The position is based at Vale at The Alcove in Woodland Hills, California. The schedule is Monday through Friday, 9 a.m. to 6 p.m., subject to change based on business needs. The position offers a 100% housing discount, subject to applicable terms and availability.

Requirements

At least 5 years of experience as a Community Manager; affordable housing and lease-up experience are required.
The posting also specifies 4–6 years minimum of relevant experience applying property management, sales, marketing, and customer service skills to manage an apartment community, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as a team member.
Any licenses and/or certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property; ensure other on-site staff with golf-cart access also have valid licenses.
Proficiency with internet, word processing, spreadsheet, and database-management programs.
Management and supervisory skills to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists.
Ability to access all interior and exterior parts of the property, community, and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Strong proficiency in property management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

Provide input into property budgets by reviewing financial statements, marketing information, and operational reports.
Meet revenue targets by setting rent rates, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial reports.
Review vendor and contractor invoices, reconcile charges with work performed or products purchased, verify insurance certificates, code expenses, and coordinate payment-related communication.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including approving applications, discounts, and renewal leases; conducting apartment inspections; following notice requirements; handling evictions; and imposing and collecting permitted late fees and other charges.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and resolving service issues.
Ensure maintenance team members meet company standards for responding to and completing resident service requests.
Inspect the property and take action to maintain safety, cleanliness, appearance, and appeal across the grounds, buildings, and amenities.
Interview, hire, orient, train, and supervise property staff, and manage their performance in accordance with company policies, values, and business practices.
Support the client/owner relationship through meetings, property tours, performance updates, and responses to owner requests.
Complete accounting, financial, administrative, and other reports, and perform other assigned or necessary duties.
For California properties, use the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.
Make routine local trips as needed for bank deposits, training, outreach events, or other job responsibilities.

Benefits

100% housing discount for this position, subject to applicable terms and unit availability.
Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost (free basic) employee medical coverage for employee-only plans.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match of up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The position may be eligible for weekly, monthly, and/or quarterly onsite-property bonus programs, subject to applicable program terms.