Community Manager - The Row at Redhill
About The Position
The Community Manager oversees the day-to-day operations of an assigned 547-unit lease-up property, including staff, daily activities, and resources, to meet budgeted financial and operational goals. The role ensures property operations comply with company policies and procedures and applicable laws and regulations, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The manager supports budget development, revenue and expense management, vendor payments, leasing and lease enforcement, marketing and leasing strategies, resident satisfaction and retention, property maintenance and inspections, staff hiring and performance management, and client or owner relations. The position also completes financial, accounting, administrative, and other reports. In California, the manager uses the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized. The position is based at an onsite property in Santa Ana, California. The stated schedule is Monday through Friday, 9 a.m. to 6 p.m., subject to change based on business needs. The position is eligible for a 100% housing discount, subject to applicable discount and unit availability.
Requirements
- At least 5 years of community management experience is required; the qualifications section also specifies 4–6 years of relevant experience.
- Relevant experience applying property management, sales, marketing, and customer service skills to operate an apartment community, resolve complaints, complete financial records and reports, increase sales revenue, and coordinate a team.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent communication, conflict-resolution, and customer-service skills.
- Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
- Hold all licenses and certifications required by applicable state and local jurisdictions.
- Valid driver’s license to drive a golf cart on the property; ensure other onsite staff authorized to drive it also have valid licenses.
- Proficiency with internet, word-processing, spreadsheet, and database-management programs.
- Strong property-management software proficiency.
- Management and supervisory skills to hire, lead, direct, evaluate, and manage team members, including maintenance specialists.
- Ability to access all interior and exterior parts of the property and amenities.
- Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.
Nice To Haves
- Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
- Experience with Entrata, Yardi, and/or OneSite property-management software.
Responsibilities
- Contribute to property budget development by reviewing financial statements, marketing information, and operational reports.
- Meet revenue targets by setting rental rates, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial status reports.
- Approve vendor, contractor, and service-provider invoices; verify work or products, insurance certificates, account coding, and related communications.
- Control expenditures within the approved budget and manage the petty cash fund.
- Oversee lease enforcement, including application approvals, discounts, renewals, inspections, notices, evictions, and allowable late fees and other charges.
- Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
- Promote resident satisfaction and retention by responding to complaints, questions, and requests and resolving service issues.
- Ensure maintenance staff meet company standards for responding to and completing resident service requests.
- Inspect the property and take action to maintain safety, cleanliness, appearance, and appeal of buildings, grounds, and amenities.
- Interview, hire, orient, train, and manage property staff performance in accordance with company policies and practices.
- Support client and owner relationships through meetings, property tours, performance updates, and responses to requests.
- Complete accounting, financial, administrative, and other reports, and perform other assigned or necessary duties.
- For California properties, manage the lease process using the California-specific Lease File Checklist.
Benefits
- 100% housing discount eligibility for this position; onsite housing discounts at Greystar-managed communities are subject to discount terms and unit availability.
- Competitive medical, dental, vision, disability, and life insurance benefits.
- Low-cost (free basic) employee-only medical coverage.
- Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
- Birthday off after one year of service.
- Paid sabbatical of 6 weeks after 10 years of service and every 5 years thereafter.
- 401(k) with company match up to 6% of pay after 6 months of service.
- Paid parental leave.
- Lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
- Employee Assistance Program.
- Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
- Charitable giving program and benefits.
- Onsite positions may be eligible for weekly, monthly, and/or quarterly bonus programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
