Community Manager - The Row at Redhill

Greystar•Santa Ana, CA

2d•$95,000 - $110,000•Onsite

About The Position

The Community Manager oversees day-to-day operations of the 547-unit lease-up property, including staff, daily activities, and resources, to achieve budgeted financial and operational goals. The role ensures compliance with company policies and procedures and applicable requirements, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The manager contributes to property budgeting and financial performance, oversees leasing and marketing strategies, resident services and retention, property inspections and standards, and vendor and owner relationships. The position also supervises property employees and completes accounting, financial, administrative, and other reports. The schedule is Monday through Friday, 9 a.m. to 6 p.m., subject to change based on business needs. The role is based in Santa Ana, California, and includes an eligible 100% housing discount.

Requirements

At least 5 years of community management experience is stated in the job requirements; the qualifications section specifies 4–6 years of relevant experience.
Relevant experience demonstrating property management, sales, marketing, and customer service capabilities sufficient to manage an apartment community, resolve customer issues, complete financial records and reports, increase revenue, and coordinate a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as a team member.
All licenses and certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property; must ensure other on-site staff with golf-cart access also have valid licenses.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Management and supervisory skills to hire, lead, direct, evaluate, and manage team members, including maintenance specialists.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Strong proficiency in property management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

Provide input into property budgets by reviewing financial statements, marketing information, and operational reports.
Meet revenue targets by setting rent rates, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial reports.
Review and approve vendor, contractor, and service-provider invoices; verify work or purchases, insurance certificates, account coding, and related communications.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including approving applications, discounts, and renewal leases; conducting apartment inspections; following notice requirements; handling evictions; and imposing and collecting allowable charges.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by responding to concerns and requests and ensuring maintenance staff meet service-request standards.
Conduct property inspections and address safety, cleanliness, appearance, and condition of the property, grounds, buildings, and amenities.
Interview, hire, orient, train, and manage property staff in accordance with company policies and practices.
Support the client/owner relationship through meetings, property tours, performance updates, and responses to requests.
Complete accounting, financial, administrative, and other reports and perform other assigned or necessary duties.
For California properties, manage the lease process using the California Lease File Checklist to ensure documents are complete, compliant, and organized.

Benefits

100% housing discount eligibility for this position; onsite housing discounts are subject to discount and unit availability.
Competitive medical, dental, vision, disability, and life insurance; low or free basic employee medical costs for employee-only coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; birthday off after one year of service; additional vacation accrues with tenure.
Paid sabbatical of six weeks after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for weekly, monthly, and/or quarterly bonus programs for onsite property positions.