Senior Community Director
About The Position
The Senior Community Director is responsible for maintaining the physical property and maximizing its financial returns in accordance with the owner’s objectives. The role ensures compliance with company policies and procedures, Fair Housing, the Americans with Disabilities Act, the Fair Credit Reporting Act, and other laws and regulations governing multifamily housing operations. It directs and coordinates on-site activities, motivates and develops the team, supports the company’s culture, and communicates the value of Gallery Residential to current and prospective clients. The position supervises and mentors property staff, oversees hiring and performance management, supports owner relationships, contributes to property budgets, manages revenue and expenses, and directs marketing, leasing, resident retention, maintenance standards, property inspections, lease enforcement, and reporting. The role is scheduled for 40 hours per week, typically during office hours of 9:00 a.m. to 6:00 p.m. Monday through Friday. Additional weekend or after-hours work may be required. The employee must work onsite and travel for business purposes.
Requirements
- Progressive employment history demonstrating increased accountability and responsibility in property management and residential multifamily business principles.
- Demonstrated knowledge and skills in sales, customer service, revenue and expense management, and financial business plans.
- Ability to read, write, and communicate effectively to understand and complete business plans, financial documents, and legal documents; lead teams; and communicate property strategies and performance to clients and owners.
- Mathematical skills to perform basic arithmetic and calculate percentages for financial records, budgets, and fiscal reporting.
- Senior-level experience and skills in leading and managing others, including interviewing, onboarding, directing, evaluating performance, and making talent-management decisions.
- Ability to apply common-sense understanding to instructions and solve problems involving several concrete variables in standardized situations.
- Proficiency with internet, word-processing, spreadsheet, database-management, and property-management software.
- Ability to meet predictable attendance and punctuality expectations and the physical demands of the position.
- Ability to work onsite and travel for business purposes.
- Ability to work additional tasks that may require weekends or after-hours availability.
- Ability to access all interior and exterior areas of properties and amenities.
- Ability to use hands for typing, handling, or feeling; communicate and hear; and stand, walk, reach, climb, stoop, or squat as required.
- Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.
- Vision abilities including close, distance, color, and peripheral vision, depth perception, and focus adjustment.
- Ability to view computer screens, cell phones, and other electronic equipment for extended periods.
Nice To Haves
- Industry certifications are preferred.
Responsibilities
- Supervise and mentor the on-site property team through individual mentoring, goal updates, and daily team huddles.
- Hire, onboard, train, and manage team members’ performance in accordance with company policies, values, and business practices.
- Support client and owner relationships by conducting meetings and property tours, providing performance updates, and responding to requests.
- Contribute to property budgets by analyzing financial statements, marketing information, and operational reports.
- Meet revenue targets by setting rents, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial reports.
- Approve and submit vendor, contractor, and service-provider invoices, verify work and insurance documentation, code charges, and coordinate related communications.
- Analyze market and economic trends and implement marketing and leasing strategies to achieve occupancy and revenue goals.
- Promote resident satisfaction and retention by responding to questions, grievances, and service requests and resolving issues appropriately.
- Ensure maintenance team members meet company standards for responding to and completing resident service requests.
- Conduct regular property inspections and address safety, cleanliness, appearance, and upkeep of the property, grounds, buildings, and amenities.
- Complete accounting, financial, administrative, and other reports, and perform other duties as assigned or necessary.
- Enforce lease policies through apartment inspections, proper notices, eviction procedures, and allowable lease-related fees and charges.
- Develop sequenced project plans and lead cross-functional teams through change initiatives.
- Participate in community and industry activities that support the company, professional development, and business goals.
- Travel to properties and clients, present for new business opportunities, and attend educational conferences as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
