Senior Community Association Manager

Associa•Corona, CA

6d•$85,000 - $90,000•Onsite

About The Position

A Community Manager III (On-Site/Portfolio Community Manager) supervises the overall operation and administration of assigned community associations in accordance with management agreements and association policies and procedures. The position interacts with homeowners, vendors, board and committee members, and staff at the Associa Client Shared Service Center and branch office. The role may serve as, or oversee, the primary liaison to association boards and homeowners, and oversees administrative and management duties, financial reporting, vendor management, association records, and Associa staff as provided for by contract. The position is based at 1285 Corona Pointe in Corona, California. Travel may be required, and overtime may be required. The work environment is described as non-typical, with frequent standing, walking, talking, and both indoor and outdoor activities, as well as frequent social interaction.

Requirements

Proficient knowledge of Microsoft Office products, including Word, Excel, and Outlook.
Knowledge of communities, property or real estate, and homeowners associations.
Knowledge of the roles of the association board and Community Association Manager, and how those roles interface with homeowner requests.
Proficient knowledge of typical business correspondence, including grammar, structure, punctuation, and spelling.
Proficient knowledge of conflict-resolution techniques.
Professional phone, interpersonal, written, and verbal communication skills.
Professional customer-service skills.
Self-motivated, proactive, detail-oriented, and a team player.
Time-management and time-critical prioritization skills.
Associate degree required.
Three to five years of community association experience.
Industry-specific certification.
Location-specific license.
Travel may be required.
Overtime may be required.

Nice To Haves

Bachelor’s degree preferred.
Zero to three years of management and/or supervisory experience.

Responsibilities

Supervise the operation and administration of assigned associations in accordance with management agreements and association policies and procedures.
Act as or oversee the primary liaison with association boards of directors and homeowners as needed.
Perform or direct administrative and management duties requested by the board of directors and consistent with the management agreement.
Ensure Associa community management tools are effectively developed and used, including annual calendars, action item lists, resolution worksheets, timed agendas, RFP matrices, committee charters, procurement procedures, and fiscal-year operating budgets.
Review monthly financial reports and ensure a management summary is submitted to the association board of directors.
Provide or oversee recommendations to association boards and committees regarding major capital expenditures needed to maintain community appearance and operations.
Monitor corporate and client delinquency rates and the collections process for the account portfolio.
Attend board meetings as required by the management agreement and community events as needed.
Prepare board packages within established time frames.
Ensure the board of directors is aware of legal actions involving the association.
Maintain unit and contract files relating to association operations.
Assist the board of directors or architectural review board with architectural reviews and routine inspections as necessary.
Maintain the C3 database, including updating resident information.
Manage routine and special-project vendors, including procurement and performance evaluations as contracted.
Oversee Associa staff as provided for by contract.