Senior Community Association Manager

Associa•Corona, CA

6d•Onsite

About The Position

The Community Manager III (On-Site/Portfolio Community Manager) supervises the operation and administration of assigned community association(s) in accordance with management agreements and association policies and procedures. The role interacts with homeowners, vendors, board and committee members, and staff at the Associa Client Shared Service Center and branch office. The manager serves as, or oversees, the primary liaison with association boards and homeowners, and performs or directs administrative and management duties requested by the board. The position ensures effective use of community management tools, reviews monthly financial reports and submits management summaries to boards, and provides or oversees recommendations regarding major capital expenditures. It monitors delinquency and collections processes, attends board meetings and community events as needed, prepares board packages, and ensures boards are informed of legal actions involving their associations. Additional duties include maintaining unit and contract files and the C3 database, assisting with architectural reviews and inspections, managing vendors and special projects, and overseeing Associa staff as provided for by contract. This is a full-time role at 1285 Corona Pointe, Corona, California. Travel may be required. Compensation is $85,000–$90,000, depending on experience. Associa offers full-time employees medical, dental, and vision insurance, 401(k), disability insurance, and wellness and development support.

Requirements

Proficient knowledge of Microsoft Office products, including Word, Excel, and Outlook.
Knowledge of communities, property or real estate, and homeowners associations.
Knowledge of association board and Community Association Manager roles and how they interface with homeowner requests.
Proficient knowledge of typical business correspondence, including grammar, structure, punctuation, and spelling.
Proficient knowledge of conflict-resolution techniques.
Professional communication skills, including phone, interpersonal, written, and verbal communication.
Professional customer-service skills.
Self-motivated, proactive, detail-oriented, and a team player.
Time-management and time-critical prioritization skills.
Associate degree required.
Industry-specific certification and location-specific license.
Travel may be required.

Nice To Haves

Bachelor's degree preferred.
Three to five years of Community Association experience.

Responsibilities

Supervise the operation and administration of assigned community associations in accordance with management agreements and association policies and procedures.
Act as, or oversee, the primary liaison with association boards of directors and homeowners.
Perform or direct administrative and management duties requested by the board and consistent with the management agreement.
Ensure effective development and use of community management tools, including annual calendars, action item lists, resolution worksheets, timed agendas, RFP matrices, committee charters, procurement procedures, and operating budgets.
Review monthly financial reports and ensure a management summary is submitted to the association board.
Provide or oversee recommendations to boards and committees regarding major capital expenditures needed to maintain the community.
Monitor corporate and client delinquency rates and the collections process for the account portfolio.
Attend board meetings as specified in the management agreement and community events as needed.
Prepare board packages within established time frames.
Ensure boards are aware of legal actions involving their associations.
Maintain unit and contract files related to association operations.
Assist the board or architectural review board with architectural reviews and routine inspections as necessary.
Maintain the C3 database, including updating resident information.
Manage routine and special-project vendors, including procurement and performance evaluation as contracted.
Oversee Associa staff as provided for by contract.