Senior Community Association Manager

Keystone Pacific Property Management•San Mateo, CA

13d•$90,000 - $105,000•Hybrid

About The Position

Keystone Pacific Property Management, LLC is seeking an experienced Senior Community Association Manager to oversee a portfolio of community associations and support the success of designated Community Association Managers. The role involves managing community operations and special projects, applying company policies and procedures, understanding budgets and finances, and maintaining client satisfaction and account retention. The manager provides leadership and consulting to association clients, with a focus on best practices and high-quality service for complex operations and communities with high-end amenities. The position works extensively with association Boards of Directors, vendors, contractors, homeowners, and internal departments. It includes regular onsite association visits, running board meetings, preparing communications, managing financials, and supporting the introduction of programs and services. The role also participates in management training, required training and meetings, and emergency phone and in-house coverage schedules. The position has a hybrid and flexible working arrangement and requires travel to communities. The work environment includes a typical office setting with low-level noise exposure. The annual salary is $90,000–$105,000.

Requirements

CMCA designation required.
High school diploma or GED required.
Two to four years of experience working in Community Association Management.
Four or more years of customer service experience.
Must obtain a passing score on the Keystone Senior CAM test.
Valid driver’s license and clean DMV record.
Reliable transportation and ability to drive to and from communities.
Effective oral and written communication and listening skills.
Professionalism and a calm demeanor.
Demonstrated problem-solving abilities.
Comprehensive community association industry knowledge.
Substantial office presence.
Excellent interpersonal skills and strong verbal and written communication.
Verifiable references.
Ability to pass a background check.

Nice To Haves

CAI or CACM designation preferred.
Bachelor’s degree preferred.

Responsibilities

Oversee and manage all operations for a portfolio of community associations.
Meet with associations onsite one to two times per week.
Manage and assist with special projects.
Provide leadership and consult with clients on community management and oversight best practices.
Manage and run monthly, bimonthly, quarterly, and annual Board meetings.
Work extensively with Boards of Directors, vendors, contractors, and homeowners.
Update association communications and ensure current information is displayed on association bulletin boards and websites.
Prepare newsletters and other communications for owners and residents as required.
Create budgets and manage financials.
Maintain client satisfaction and account retention.
Partner with association Boards of Directors and internal departments to introduce and integrate new programs, services, and initiatives.
Provide exceptional support for high-volume, high-demand, tailored services for clients with complex operations or high-end amenities.
Participate in management training and required training and mandatory meetings.
Participate in the emergency phone and in-house coverage schedule.
Follow company policies and procedures, Human Resources policies, and Keystone’s Core Values, Mission, and Vision.
Perform additional job duties as required by the supervisor.

Benefits

Competitive salary of $90,000–$105,000 annually.
Hybrid and flexible working arrangements.
Work-life balance.
Opportunities for career growth.
Training and mentorship from successful leaders in the HOA industry.
Support for continued education.
Cell phone stipend.
Mileage reimbursement.
Medical insurance, including HMO and PPO plans.
Dental insurance.
Vision insurance.
Flexible Spending Account.
Pet insurance.
Pre-paid legal benefits.
Employer-paid basic life and AD&D insurance.
Voluntary life and short-term disability insurance.
Free Employee Assistance Program.
401(k) retirement plan with company match.
Financial and health/wellness education.
Bereavement and mandated leave of absence.
Applicable paid time off.
12 paid holidays, including floating holidays, half days, and early office closure before certain major holidays.