Senior Community Association Manager
About The Position
The Senior Community Association Manager oversees a portfolio of community associations managed by a designated group, supports special projects, and helps ensure the success of the Community Association Managers assigned to them. The role requires knowledge of company policies and procedures, strong understanding of budgets and finances, and the ability to maintain client satisfaction and account retention. The manager provides leadership and consulting to clients on community management best practices and supports high-volume, high-demand service needs, including communities with complex operations or high-end amenities. The position works closely with association boards, vendors, contractors, homeowners, and internal departments. It involves managing association operations, preparing budgets and communications, and conducting board meetings. The role also includes participation in management training and emergency phone and in-house coverage schedules. The work environment is a typical office with low-level noise exposure, along with travel to communities; hybrid and flexible working arrangements are offered.
Requirements
- CMCA designation required.
- High school diploma or GED required.
- Two to four years of experience working in Community Association Management.
- Four or more years of customer service experience.
- Must pass the Keystone Senior CAM test.
- Valid driver’s license and a clean DMV record required.
- Reliable transportation and ability to drive to and from communities required.
- Effective oral and written communication and listening skills.
- Professionalism and a calm demeanor.
- Demonstrated problem-solving abilities.
- Comprehensive industry knowledge.
- Substantial office presence.
- Excellent interpersonal skills.
- Verifiable references.
- Must pass a background check.
Nice To Haves
- CAI or CACM designation preferred.
- Bachelor’s degree preferred.
Responsibilities
- Meet with associations onsite one to two times per week.
- Manage and assist with special projects.
- Manage all operations for a portfolio of community associations.
- Provide consistent service and leadership and consult with clients on community management best practices.
- Manage and conduct monthly, bimonthly, quarterly, and annual Board meetings.
- Work extensively with Boards of Directors, vendors, contractors, and homeowners.
- Update association communications and keep information current on association bulletin boards and websites.
- Prepare association newsletters and other communications for owners and residents as required.
- Create budgets and manage association financials.
- Follow company policies and procedures and maintain client satisfaction and account retention.
- Partner with association Boards of Directors and internal departments to introduce and integrate programs, services, and initiatives.
- Participate in management training and required training and mandatory meetings.
- Provide exceptional support for clients with complex operations or high-end amenities.
- Maintain knowledge of industry trends.
- Participate in emergency phone and in-house coverage schedules.
- Follow Human Resources policies and practice Keystone’s Core Values, Mission, and Vision.
- Perform additional duties as required by the supervisor.
Benefits
- Competitive salary
- Hybrid and flexible working arrangements
- Work-life balance
- Career growth opportunities
- Training and mentorship from successful leaders in the HOA industry
- Support for continued education
- Cell phone stipend
- Mileage reimbursement
- Medical insurance (HMO and PPO)
- Dental insurance
- Vision insurance
- Flexible Spending Account
- Pet insurance
- Pre-paid legal
- Employer-paid basic life and AD&D insurance
- Voluntary life and short-term disability insurance
- Free Employee Assistance Program
- 401(k) retirement plan with company match
- Financial and health/wellness education
- Bereavement and mandated leave of absence, as applicable
- Paid time off (PTO)
- 12 paid holidays, including floating holidays, half days, and early office closures before certain major holidays
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
