Senior Communications Strategist

Nexus Water Group • Sugar Land, TX

2d • Hybrid

About The Position

Nexus Water Group is hiring a Senior Communications Strategist to shape communications with employees, customers, and the communities it serves. Reporting to the VP, Communications & Public Relations, the role translates business priorities and complex information into clear, engaging communications that inform people, build trust, and tell the story of the company and its essential services.

This hands-on, collaborative position manages social media and external website content, oversees the employee intranet, leads internal newsletters and video storytelling, and supports media relations and crisis communications. The strategist works with teams across the organization and local business units to deliver thoughtful, consistent communications. The role is based at the company's Sugar Land, Texas office, with the opportunity for a hybrid schedule. Occasional travel may be required for employee and community events and company activities, and after-hours availability is required to respond to emergencies, crises, and media inquiries.

Requirements

• 7+ years of progressively responsible experience in corporate communications, public relations, employee communications, digital communications, or a related field, including customer-focused and employee communications.
• 4+ years of experience managing websites, social media platforms, and employee intranets.
• 3+ years of graphic design and video editing experience.
• Experience developing and executing internal and external communication strategies or campaigns.
• Experience supporting media relations, reputation management, or high-stakes communications.
• Bachelor’s degree in Communications, Public Relations, Journalism, Marketing, Business Communications, or a related field.
• Solid knowledge of corporate, employee, and digital communications, public relations, and social media.
• Strong working knowledge of current and emerging social media and digital platforms and how they work together.
• Excellent written, verbal, and visual communication skills.
• Ability to adapt messages for different audiences and communication channels, including a geographically dispersed workforce.
• Strong editing and proofreading skills with close attention to detail.
• Ability to create effective digital, written, visual, video, and presentation content.
• Knowledge of media relations and crisis communications.
• Ability to assess communication issues quickly, use sound judgment, and know when to escalate.
• Ability to follow leadership guidance and review processes consistently, especially in time-sensitive situations.
• Ability to analyze communication metrics and recommend improvements.
• Strong project management, organization, and prioritization skills, with the ability to manage multiple projects and changing priorities.
• Ability to build effective relationships with employees, leaders, customers, vendors, media contacts, and other external partners.
• Strong proficiency with Microsoft Office and communication, design, multimedia, social media, and content management tools.
• Ability to work independently while contributing as a dependable member of a collaborative team.

Nice To Haves

• Experience with Sitefinity, WordPress, Unily, and/or SharePoint.
• Experience with Adobe Creative Suite, including Premiere, Canva, and/or Synthesia.
• Experience with media monitoring platforms such as Meltwater.
• Experience supporting crisis or emergency communications, ideally at a utility or in another regulated industry.
• Experience planning and producing webinars, employee meetings, or leadership presentations.

Responsibilities

• Develop and deliver communications and multimedia content for internal and external audiences, including websites, social media, newsletters, emails, presentations, graphics, videos, webinars, and employee engagement materials.
• Manage and improve communication channels, including the employee intranet, external websites, newsletters, social media platforms, communication toolkits, and email campaigns.
• Develop communication strategies supporting business priorities, employee engagement, recognition programs, leadership communications, organizational changes, and company events.
• Help maintain consistent messaging, visual identity, and brand standards across business units and communication channels.
• Monitor websites, social media, the employee intranet, media coverage, and communication inboxes to identify emerging issues and communication needs.
• Support media relations by monitoring and responding to inquiries, drafting media materials, identifying potential stories, and helping maintain a consistent company voice and presence.
• Partner with teams across the organization to develop clear communications for employees, customers, and other audiences.
• Use engagement metrics, channel analytics, and performance reporting to evaluate communication effectiveness and recommend improvements.
• Support employee meetings, webinars, leadership presentations, community events, open houses, and other internal and external events.
• Create and coordinate visual content, including photography, graphics, video, and presentation materials.
• Help maintain the company's photo, video, content, and communication resource libraries.
• Serve on the crisis and emergency communications team, providing timely support during critical incidents and business disruptions.
• Use emerging technologies, including AI-enabled tools, to improve efficiency while applying appropriate review, judgment, and quality controls.
• Provide backup communication support for other team members as needed.

Benefits

• Paid time off starting at three weeks annually.
• 11 company-paid holidays.
• Medical, dental, prescription, and vision benefits beginning the first day of the month after the start date.
• 401(k) program with a 100% match on contributions up to 4% of salary, plus an additional non-elective employer contribution.
• Training, professional certifications, and tuition reimbursement.
• Company-provided life insurance.
• Employee Assistance Program.
• Voluntary Employee Resource Groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior