Communications Strategist

Rice University•Houston, TX

1d•$85,000 - $90,000•Hybrid

About The Position

The Communications Strategist leads and coordinates communications for Technology Solutions & Services (TS&S) within Rice University’s Division of Operations, Finance, & Support (OF&S). As TS&S’s primary communications partner, the role works with divisional leadership, technical teams, and university partners to create clear, timely, coordinated messaging about enterprise architecture, cybersecurity and digital trust, high-performance computing, artificial intelligence, cloud infrastructure, and core IT services. The position translates technical concepts, operational changes, and system updates into accessible, audience-centered communications. It supports day-to-day communications, including urgent incident messaging and service advisories, as well as strategic initiatives tied to OF&S’s digital transformation. The role aims to advance technology adoption, user confidence, and digital trust, while building sustainable communications practices that improve transparency and connect TS&S’s work to Rice University’s academic, research, and administrative mission. This is a hybrid, full-time, benefits-eligible position requiring at least three days on campus each week. Additional on-site presence may be needed based on responsibilities and operational needs. The proposed annual salary range is $85,000 to $90,000, depending on qualifications and experience. The role is exempt from overtime. Applicants should attach a resume and cover letter to their application; PDF format is suggested.

Requirements

Bachelor’s degree; additional related experience beyond the required experience may substitute for education on an equivalent year-for-year basis.
At least 3 years of progressively responsible experience in communications, public relations, writing, employee engagement, or a closely related field.
Strong writing skills, including the ability to translate complex technological subjects into concise, accurate, engaging content.
Demonstrated experience in change-management communications, helping organizations navigate transitions and adopt new behaviors with empathy.
Ability to advise senior leaders and draft high-stakes communications on their behalf.
Ability to work proactively in evolving environments and anticipate trends to develop actionable communication strategies.
Attention to detail to ensure communications are polished, accurate, and aligned with Rice’s mission and ethical standards.
Commitment to digital accessibility and ensuring content is inclusive and meets university standards.
Collaborative, team-first approach to working across stakeholders and supporting colleagues.

Nice To Haves

5 years of progressively responsible experience in communications, public relations, internal communications, or a closely related field.
Interest or experience in emerging technologies such as AI and high-performance computing.
Experience with content-management systems and communications platforms, including Drupal, Storyblok, HubSpot, SMS communication tools, digital-signage platforms, and intranet solutions.
Experience with collaboration and digital accessibility tools such as Asana and Siteimprove.
Proficiency with Microsoft Office and Google products, such as SharePoint and Google Analytics.
Proficiency with basic graphic or content tools such as Canva.
Experience supporting content standards, including voice, tone, and style guidelines.

Responsibilities

Develop and execute communication strategies aligned with TS&S goals and the broader OF&S cultural and digital transformation.
Design and implement change-management communication plans supporting the adoption of technologies, organizational structures, and operational models.
Advise TS&S leadership and create executive messaging, town hall presentations, and thought-leadership content.
Create and manage a centralized TS&S communications calendar.
Prepare clear, timely urgent communications about system outages and security updates.
Research and write accessible content explaining technical topics such as AI, high-performance computing, and cybersecurity.
Produce content in formats including newsletters, articles, social media, and video.
Interview subject matter experts to highlight achievements and TS&S’s contribution to Rice’s mission and strategic plan.
Work with students, faculty, staff, and researchers to understand technical needs and develop stories about TS&S’s support for the academic mission.
Manage TS&S’s digital presence, including its website, social media accounts, and email marketing platforms.
Oversee the visual identity of TS&S communications and ensure alignment with Rice University brand standards and OF&S guidelines.
Use data and analytics to assess communication campaigns and adjust approaches to improve stakeholder engagement.
Provide surge communications support for divisional priorities outside the TS&S portfolio when needed.
Integrate TS&S messaging with other OF&S units to support a unified divisional voice and reduce information silos.
Stay current on communication trends, share expertise, learn from colleagues, and contribute to continuous improvement.
Support colleagues during projects and contribute to a culture of mutual accountability.
Build understanding of the OF&S and broader university ecosystem and how communications affect the Rice community.