Communications Strategist

Rice University•Houston, TX

6h•Hybrid

About The Position

The Communications Strategist leads and coordinates communications for Technology Solutions & Services (TS&S) within Rice University’s Division of Operations, Finance, & Support (OF&S). As TS&S’s primary communications partner, the role works with divisional leadership, technical teams, and university partners to develop clear, timely, coordinated messaging about priorities including enterprise architecture, cybersecurity and digital trust, high-performance computing, artificial intelligence, cloud infrastructure, and core IT services. The position translates complex technical concepts, operational changes, and system updates into accessible, audience-centered communications. It supports day-to-day needs such as urgent incident communications and service advisories, as well as major strategic initiatives connected to OF&S’s digital transformation. The role promotes technology adoption, user confidence, and digital trust, and establishes sustainable practices that improve transparency, reduce operational silos, and communicate TS&S’s contribution to Rice’s academic, research, and administrative mission. This is a hybrid, full-time, benefits-eligible position requiring at least three days on campus each week. Additional on-site presence may be needed based on responsibilities and operational needs. The proposed annual salary range is $85,000 to $90,000, depending on qualifications and experience. The position is exempt from overtime under the FLSA.

Requirements

Bachelor’s degree, or additional related experience substituted on an equivalent year-for-year basis.
At least 3 years of progressively responsible experience in communications, public relations, writing, employee engagement, or a closely related field.
Strong writing skills and the ability to translate complex technological subjects into concise, accurate, engaging content.
Demonstrated experience in change-management communications, helping organizations navigate transitions and adopt new behaviors with empathy.
Ability and confidence to advise senior leaders and draft high-stakes communications on their behalf.
Self-starter who can work in evolving environments and anticipate trends to formulate actionable communication strategies.
Attention to detail to ensure messages are polished, accurate, and aligned with Rice’s mission and ethical standards.
Commitment to digital accessibility and ensuring content is inclusive and meets university standards.
Collaborative, team-first approach to working across a decentralized institution and navigating evolving priorities.

Nice To Haves

Interest or experience in emerging technology, including AI and HPC.
5 years of progressively responsible experience in communications, public relations, internal communications, or a closely related field.
Experience with content-management systems and communications platforms, including Drupal, Storyblok, HubSpot, SMS communication tools, digital-signage platforms, and intranet solutions.
Experience with collaboration and digital accessibility tools such as Asana and Siteimprove.
Proficiency with Microsoft Office and Google products, such as SharePoint and Google Analytics.
Proficiency with basic graphic or content tools such as Canva.
Experience supporting content standards, including voice, tone, and style guidelines.

Responsibilities

Develop and execute communications strategies aligned with TS&S goals and the broader OF&S cultural and digital transformation.
Design and implement change-management communication plans supporting adoption of new technologies, organizational structures, and operational models.
Advise TS&S leadership and craft executive messaging, town hall presentations, and thought-leadership content.
Create and manage a centralized TS&S communications calendar.
Support urgent communications about system outages and security updates with clear, timely messaging.
Research and write accessible content explaining complex topics such as AI, HPC, and cybersecurity.
Produce content in formats including newsletters, articles, social media, and video.
Interview engineers, developers, researchers, and other subject matter experts to highlight achievements and TS&S’s contribution to Rice’s mission and strategic plan.
Work with students, faculty, staff, and researchers to understand their technical needs and develop stories about TS&S’s support for the academic mission.
Manage TS&S’s website, social media accounts, and email marketing platforms, keeping content accurate, timely, and user-centric.
Oversee the visual identity of TS&S communications and ensure alignment with Rice University brand standards and OF&S guidelines.
Use data and analytics to assess campaign effectiveness and adjust tactics to improve stakeholder engagement.
Provide surge support for OF&S communications priorities outside the TS&S portfolio when needed.
Integrate TS&S messaging with other OF&S units to promote a unified divisional voice and reduce information silos.
Stay current on communications trends, share expertise, learn from team members, and contribute to a culture of mutual accountability and continuous improvement.
Develop an understanding of the OF&S and university ecosystem and how communications affect the Rice community.