Senior Commercial Loan Relationship Associate

Braemar Hotels & Resorts • New York, NY

58d • Hybrid

About The Position

Provide support to the Commercial Lending team's customer facing activities including the administration of various loan closing support tasks, portfolio account monitoring and reporting, and high-level customer service, including problem resolution and/or escalation. At the discretion of the Relationship Associate Team Lead, direct the job functions of the Commercial Loan Relationship Associates (RA).

Requirements

• Sound understanding of the Bank's commercial lending process.
• Working knowledge of loan closing process, from interim sheet through to closing.
• Understanding of general lending compliance specifically as related to commercial lending.
• Strong customer service skills with the ability to independently research and resolve customer issues.
• Strong basic math skills.
• Proficiency in Microsoft Office, including Word, Excel, and PowerPoint; Outlook.
• Communicate clearly and accurately in verbal and written format. Interact in a pleasant, cooperative, and timely manner with internal and external personnel at all levels in order to maintain a positive company image.
• Demonstrated ability to organize time, resources, and set priorities to accomplish multiple duties and maintain efficient workflow.
• Ability to maintain and report on confidential information in an appropriate manner.
• Ability to perform administrative duties: process administrative details in order to solve office problems (e.g. scheduling conflicts, supply delays, information flow), and maintain effective office operation.
• 5-7 years' experience in banking or financial services industry, with a minimum of 2 years' experience in commercial lending/ environment.
• High school diploma or equivalent is required.

Nice To Haves

• Knowledge of banking core and sales tracking systems such as Premier and SalesForce a plus.

Responsibilities

• Administer the customer facing loan closing process for new, modified and renewal loan facilities, including loan closing coordination and ensuring all required documentation is received and processed. These responsibilities include the independent calculations for loan disbursement, escrow and wiring functions.
• Support the RM with complex commercial loan transactions and work with the Closing Department to clear requirements to close.
• Provide customer service to all current and prospective commercial lending customers. Research and resolve or delegate customer inquiries and issues and/or escalate to the appropriate RM as necessary.
• Monitor clients' accounts, conduct initial research and delegate and monitor the loan servicing departments resolution of operational and transactional issues and inquiries, including payment and billing, overdrawn and uncollected accounts, past dues, account transfers, payments, pay offs, wire transfers, and advances. Provide updates and feedback directly to customers.
• Assist RMs or work independently to track and resolve post closing exception deliverables.
• Coordinate the ordering and tracking of required environmental and appraisal reports; ensure communication to Closing staff and update the electronic loan files as needed.
• Assist the Team Leader with the tracking and reporting of the team's loan and deposit production.
• Manage and/or provide assistance with the management of customer portfolios including collection of financial information, advances on lines of credit, coordination of loan payoffs and paydowns and other information to be collected for loan renewal and modification.
• Manage the customers' needs with respect to treasury management, wires and other transactions at the direction of the Team Lead and/or RMs.
• Coordinate schedules of the RAs at the direction of the Team Leader.
• Assist the Team Leader with training of new RAs.
• Act as a liaison between Commercial and other internal departments supporting the commercial lending customers at the direction of the Team Leader.
• Participate in special projects requiring the input of an RA under the direction of the Team Lead or Regional President.
• Assist with updating of the Relationship Associate process and procedures as needed.

Benefits

• Hybrid schedule after initial onboarding has been completed (4 days in office, 1 day remote)
• employee perks & discount programs
• tuition assistance
• incentive compensation program
• professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED