Senior Commercial Loan Relationship Associate

Braemar Hotels & Resorts • New York, NY

11h • $59,000 - $83,000 • Hybrid

About The Position

The Senior Commercial Loan Relationship Associate supports the Commercial Lending team’s customer-facing activities, including loan closing administration, portfolio monitoring and reporting, and high-level customer service and problem resolution. The role supports complex commercial loan transactions, coordinates with lenders and closing staff, and may direct the work of Commercial Loan Relationship Associates at the discretion of the Relationship Associate Team Lead.

Requirements

• Five to seven years of experience in the banking or financial services industry, including at least two years in a commercial lending environment.
• High school diploma or equivalent.
• Sound understanding of the Bank’s commercial lending process.
• Working knowledge of the loan closing process, from interim sheet through closing.
• Understanding of general lending compliance, particularly as it relates to commercial lending.
• Strong customer service skills and ability to independently research and resolve customer issues.
• Strong basic math skills.
• Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Clear and accurate verbal and written communication, with the ability to interact pleasantly, cooperatively, and promptly with internal and external personnel at all levels.
• Ability to organize time and resources, set priorities, manage multiple duties, and maintain an efficient workflow.
• Ability to handle and report confidential information appropriately.
• Ability to perform administrative duties and maintain effective office operations.
• Ability to operate a computer and communicate simple to complex information with individuals and groups.
• Ability to travel throughout the Bank footprint.

Nice To Haves

• Knowledge of banking core and sales tracking systems such as Premier and Salesforce.

Responsibilities

• Administer customer-facing closing processes for new, modified, and renewed loan facilities in coordination with the Commercial Lender and Closing Administrator; coordinate closings, ensure documentation is received and processed, and independently calculate loan disbursements, escrows, and wires.
• Support the Relationship Manager with complex commercial loan transactions and work with the Closing Department to clear closing requirements.
• Provide service to current and prospective commercial lending customers; research and resolve or delegate inquiries and issues, escalating to the appropriate Relationship Manager when necessary.
• Monitor customer accounts and research, delegate, and track resolution of operational and transactional issues, including payment and billing matters, overdrawn and uncollected accounts, past-due accounts, transfers, payments, payoffs, wire transfers, and advances; provide customer updates.
• Assist Relationship Managers or independently track and resolve post-closing exception deliverables.
• Order and track required environmental and appraisal reports, communicate with Closing staff, and update electronic loan files as needed.
• Help the Team Leader track and report the team’s loan and deposit production.
• Manage or assist with customer portfolios, including collecting financial information, processing line-of-credit advances, coordinating loan payoffs and paydowns, and gathering information for renewals and modifications.
• Manage customer needs related to treasury management, wires, and other transactions as directed by the Team Lead or Relationship Managers.
• Coordinate Relationship Associate schedules when directed by the Team Leader.
• Assist the Team Leader with training new Relationship Associates.
• Serve as a liaison between Commercial and other internal departments supporting commercial lending customers when directed by the Team Leader.
• Participate in special projects requiring Relationship Associate input, as directed by the Team Lead or Regional President.
• Assist with updating Relationship Associate processes and procedures.

Benefits

• Hybrid schedule after initial onboarding is completed: four days in office and one day remote.
• Employee perks and discount programs.
• Tuition assistance.
• Incentive compensation program.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED