Senior Commercial Loan Relationship Associate

OceanFirst Bank • New York, NY

1d • Hybrid

About The Position

The Senior Commercial Loan Relationship Associate supports customer-facing activities for the Commercial Lending team, including loan-closing administration, portfolio monitoring and reporting, and high-level customer service and issue resolution. At the discretion of the Relationship Associate Team Lead, the role may direct the job functions of Commercial Loan Relationship Associates.

The position supports new, modified, and renewal loan facilities; complex commercial loan transactions; customer and account inquiries; post-closing requirements; portfolio administration; treasury management requests; team production tracking; and updates to Relationship Associate processes and procedures. The role works closely with Commercial Lenders, Relationship Managers, the Closing Department, Loan Servicing, Commercial Credit, Retail Customer Service, customers, prospects, and referral sources.

The role is based in an office environment and may require travel throughout the Bank footprint. A hybrid schedule is available after initial onboarding is completed: four days in the office and one day remote.

Requirements

• 5–7 years of experience in the banking or financial services industry, including at least 2 years of experience in a commercial lending environment.
• High school diploma or equivalent.
• Sound understanding of the Bank's commercial lending process.
• Working knowledge of the loan closing process, from interim sheet through closing.
• Understanding of general lending compliance, particularly as it relates to commercial lending.
• Strong customer service skills and the ability to independently research and resolve customer issues.
• Strong basic math skills.
• Proficiency in Microsoft Office, including Word, Excel, and PowerPoint, and Outlook.
• Ability to communicate clearly and accurately verbally and in writing.
• Ability to interact pleasantly, cooperatively, and promptly with internal and external personnel at all levels.
• Demonstrated ability to organize time and resources, set priorities, manage multiple duties, and maintain an efficient workflow.
• Ability to maintain and report confidential information appropriately.
• Ability to perform administrative duties and maintain effective office operations, including addressing scheduling conflicts, supply delays, and information flow.
• Ability to operate a computer and communicate to exchange simple to complex information with individuals and groups.
• Ability to travel throughout the Bank footprint.

Nice To Haves

• Knowledge of banking core and sales tracking systems such as Premier and Salesforce.

Responsibilities

• Administer the customer-facing loan closing process for new, modified, and renewal loan facilities with the Commercial Lender and Closing Administrator, coordinating closings and ensuring required documentation is received and processed.
• Independently calculate loan disbursements and handle escrow and wiring functions; support complex commercial transactions and work with the Closing Department to clear requirements to close.
• Provide customer service to current and prospective commercial lending customers; research and resolve or delegate inquiries and issues, escalating to the appropriate Relationship Manager when necessary.
• Monitor client accounts, research operational and transactional issues, coordinate and monitor Loan Servicing's resolution, and provide customers with updates and feedback.
• Assist Relationship Managers or independently track and resolve post-closing exception deliverables.
• Coordinate ordering and tracking of required environmental and appraisal reports, communicate with Closing staff, and update electronic loan files as needed.
• Assist the Team Leader with tracking and reporting the team's loan and deposit production.
• Manage or assist with customer portfolios, including collecting financial information, handling advances on lines of credit, coordinating loan payoffs and paydowns, and collecting information for loan renewals and modifications.
• Manage customer needs relating to treasury management, wires, and other transactions as directed by the Team Lead or Relationship Managers.
• Coordinate Relationship Associate schedules when directed by the Team Leader.
• Assist the Team Leader with training new Relationship Associates.
• Act as a liaison between Commercial and other internal departments supporting commercial lending customers when directed by the Team Leader.
• Participate in special projects requiring Relationship Associate input under the direction of the Team Lead or Regional President.
• Assist with updating Relationship Associate processes and procedures as needed.

Benefits

• Hybrid schedule after initial onboarding is completed (four days in the office and one day remote).
• Employee perks and discount programs.
• Tuition assistance.
• Incentive compensation program.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED