Senior Comercial Account Manager

Acrisure•Alice, TX

3d•Onsite

About The Position

Acrisure is a global fintech leader that empowers millions of businesses and individuals with solutions for growth. They combine cutting-edge technology with top-tier human support to offer customized solutions across insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services, and more. Acrisure has experienced significant growth, increasing revenue from $38 million to almost $5 billion in twelve years and employing over 19,000 people in more than 20 countries. The company fosters an entrepreneurial spirit, emphasizing leadership, accountability, and collaboration to enable teams to perform at their highest levels. This Senior level Account Manager role is within the Large Commercial Lines space. The primary responsibility is to serve as the main point of contact for assigned clients, handling more routine responsibilities. The role may also involve supporting Account Executives with clients who require extensive administrative service.

Requirements

5+ years of experience with Commercial Lines Property & Casualty required.
Strong organizational skills; ability to prioritize and be proactive.
Computer skills, specifically Microsoft Word, Outlook, and Excel.
Excellent verbal and written communication skills.
Strong interpersonal skills.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, premiums, commissions, proportions, and percentages.
Reasoning Skills: Ability to solve practical problems, interpret a variety of instructions, and deal with a variety of variables furnished in written, oral, diagram, or schedule form.
High School diploma required.
Active Property & Casualty License required.

Nice To Haves

Associate Degree or higher preferred.
Applied Systems / EPIC experience a plus.
CRIS, CPCU, or special training course completion a plus.

Responsibilities

Perform daily service on assigned tasks by Client Advisors and/or Account Executives according to agency procedures.
Lead day-to-day service and stewardship of a designated book of large and complex commercial accounts, ensuring client needs are met in alignment with agency procedures and service standards.
Oversee and execute the full renewal lifecycle, including data collection, exposure analysis, marketing strategy development, carrier negotiations, and delivery of renewal proposals.
Manage new business marketing efforts, collaborating with Producers and Account Executives to design placement strategies, prepare carrier submissions, evaluate quotes, and secure optimal program structures.
Review and analyze policy audits for accuracy and proactively address discrepancies with carriers and clients.
Ensure accuracy and completeness of all policy documents, endorsements, and binders, confirming coverage terms reflect negotiated and ordered conditions.
Provide expert-level client support, responding promptly to inquiries, carrier requests, and service needs, while delivering proactive guidance to strengthen client relationships.
Issue and manage certificates, endorsements, policies, ID cards, and other coverage documents, ensuring compliance and timely delivery.
Maintain precise documentation of all client activities, communications, and transactions within the agency management system (Applied EPIC), ensuring data integrity and audit readiness.
Utilize agency technology platforms, including upload/download and interface capabilities, to enhance workflow efficiency and accuracy.
Serve as a strategic partner to Producers and Account Executives, communicating key account developments, identifying potential service issues, and elevating risks or concerns to leadership.
Stay current on industry trends, carrier appetites, and underwriting guidelines, applying sound judgment and market knowledge to support client placements and coverage recommendations.
Maintain deep expertise in commercial insurance coverages and policy language, advising clients on program structure, coverage adequacy, and emerging exposures.
Support continuous improvement initiatives, including workflow enhancement, training, and cross-functional collaboration.
Provide mentorship to junior team members as needed.
Perform additional duties and serve as backup support for other team members or functions, as requested by leadership.