Senior Commerce Product Manager

KRAFTON Americas•El Segundo, CA

1d•$130,000 - $179,000

About The Position

KRAFTON’s Commerce Platform provides products and capabilities that enable convenient and secure purchases of its games and digital content for players worldwide. The Senior Commerce Product Manager will help shape the direction of Payment and Wallet products currently under development, ensuring they deliver meaningful value to players and game studios in real-world service environments. The role focuses on identifying problems across global commerce and translating them into clear product strategies and execution priorities. The position leads the product lifecycle from problem definition and strategy through development, launch, operations, and continuous improvement. It works with internal cross-functional teams and external payment and platform partners to build reliable, trusted commerce experiences. The role also brings a North American market perspective to global product decisions. The position requires professional proficiency in Korean and English, authorization to work in the United States, and willingness and ability to travel to Korea as needed. In California, the expected salary range is $130,000–$179,000; actual pay may depend on experience, education, skills, and location.

Requirements

8+ years of Product Management experience in gaming, digital content, commerce, fintech, payments, or platform products.
Experience working on commerce, payments, wallets, billing, marketplaces, subscriptions, or other transaction-based products.
Experience defining the direction of a new or developing product and leading its full lifecycle from problem definition through launch and operations.
Experience making product prioritization and roadmap decisions while balancing user experience, business goals, technical constraints, and operational risks.
Experience launching and improving products in collaboration with engineering, design, business, operations, finance, legal, and security teams.
Experience coordinating stakeholders across multiple countries or globally distributed organizations and building alignment around product direction and key decisions.
Experience defining product performance and user experience metrics and improving products based on data and user feedback.
Professional proficiency in both Korean and English, including the ability to collaborate and write documentation in both languages.
Legally authorized to work in the United States.
Willingness and ability to travel to Korea as needed.

Nice To Haves

Experience with external payments, Payment Service Providers, wallets, or digital transaction platforms.
Experience operating Commerce products at a gaming, digital content, entertainment, or global platform company.
Experience designing policies, operational processes, customer support workflows, or incident response processes before and after product launch.
Ability to quickly learn new domains and translate complex problems into clear product directions.
Experience planning or operating game publishing platforms or B2B2C products.
Experience working on products across multiple countries or regions at a global gaming or entertainment company.
Sustained interest in the gaming industry and global publishing policies and trends.
Experience using data analysis to inform product decisions.
Genuine interest in games and a strong commitment to delivering great player experiences.

Responsibilities

Help define the direction and long-term roadmap for Commerce products, including Payment and Wallet.
Identify user and business problems the products should solve and clarify the core value they should provide.
Establish product principles and operating standards for consistent and reliable Commerce experiences across markets and platforms.
Understand players’ purchasing experiences and game studios’ and operations teams’ workflows, and identify product improvement opportunities.
Lead the full product lifecycle, from problem definition, strategy, and requirements gathering through development, launch, operations, and continuous improvement.
Improve product usability and transaction experiences to build a Commerce environment players and game studios can trust.
Work with engineering, design, business, operations, finance, legal, security, and compliance teams to drive product direction and key decisions.
Collaborate with global payment providers, Payment Service Providers, platform operators, and other external partners to ensure reliable product operation.
Define product performance and user experience metrics, and improve products based on data and user feedback.
Bring a North American market perspective to global product decisions by understanding local customer needs and the regional business environment.