Senior Commerce Product Manager

KRAFTON•El Segundo, CA

16h

About The Position

KRAFTON is hiring a Senior Product Manager to help shape its Commerce Platform, which supports convenient and secure purchases of KRAFTON games and digital content worldwide. The role focuses on Payment and Wallet products that are under development, ensuring they deliver meaningful value to players and game studios in real-world service environments. The successful candidate will identify problems across global commerce and translate them into clear product strategies and execution priorities. The role involves setting product direction and long-term roadmaps, defining the value and principles of Commerce products, and leading products through their full lifecycle—from problem definition and requirements through development, launch, operations, and continuous improvement. The Senior Product Manager will work with internal cross-functional teams and external partners, use metrics and user feedback to improve products, and bring a North American market perspective to global product decisions.

Requirements

8 or more years of Product Management experience in gaming, digital content, commerce, fintech, payments, or platform products.
Experience working on commerce, payments, wallets, billing, marketplaces, subscriptions, or other transaction-based products.
Experience defining the direction of a new or developing product and leading its full lifecycle from problem definition through launch and operations.
Experience making prioritization and roadmap decisions while balancing user experience, business goals, technical constraints, and operational risks.
Experience launching and improving products with engineering, design, business, operations, finance, legal, and security teams.
Experience coordinating stakeholders across multiple countries or globally distributed organizations and building alignment around product direction and key decisions.
Experience defining product performance and user experience metrics and improving products based on data and user feedback.
Professional proficiency in both Korean and English, including the ability to collaborate and write documentation in both languages.
Legally authorized to work in the United States.
Willingness and ability to travel to Korea as needed.

Nice To Haves

Experience with external payments, Payment Service Providers, wallets, or digital transaction platforms.
Experience operating Commerce products at a gaming, digital content, entertainment, or global platform company.
Experience designing policies, operational processes, customer support workflows, or incident response processes before and after product launch.
Ability to quickly learn new domains and translate complex problems into clear product directions.
Experience planning or operating game publishing platforms or B2B2C products.
Experience working on products across multiple countries or regions at a global gaming or entertainment company.
Sustained interest in the gaming industry and global publishing policies and trends.
Experience using data analysis to inform product decisions.
Genuine interest in games and a strong commitment to delivering great player experiences.

Responsibilities

Help define the direction and long-term roadmap for Commerce products, including Payment and Wallet.
Identify user and business problems the products should solve and clarify the core value they should provide.
Establish product principles and operating standards for consistent and reliable Commerce experiences across markets and platforms.
Understand player purchasing experiences and game studio and operations workflows, and translate insights into product improvement opportunities.
Lead the full product lifecycle, from problem definition, strategy, and requirements gathering through development, launch, operations, and continuous improvement.
Improve product usability and transaction experiences to build a Commerce environment players and game studios can trust.
Work with engineering, design, business, operations, finance, legal, security, and compliance teams to drive product direction and key decisions.
Collaborate with global payment providers, Payment Service Providers, platform operators, and other external partners to ensure products operate reliably.
Define product performance and user experience metrics, and continuously improve products using data and user feedback.
Bring a North American market perspective to global product decisions by understanding local customer needs and the regional business environment.