Senior Collector - Restoration Experience Required
About The Position
Gurr Brothers Construction is seeking an experienced collector with restoration-industry knowledge to move difficult accounts toward resolution. The role works with customers, insurance adjusters, project managers, and accounting teams to address payment issues, follow up on outstanding invoices, and secure payments. The successful candidate is persistent, organized, and confident in direct conversations while remaining professional. The collector manages a portfolio of outstanding restoration accounts, follows up on customer and insurance payments, coordinates payment arrangements within company guidelines, maintains accurate account records, and escalates stalled accounts with recommended next steps. The position is offered at $20–$26 per hour, depending on experience.
Requirements
- Prior restoration collections experience.
- Understanding of insurance-funded restoration work, deductibles, and customer payment responsibilities.
- A track record of collecting overdue balances and resolving difficult accounts.
- Strong communication and negotiation skills.
- Ability to be firm, professional, and respectful in challenging conversations.
- Strong organization and consistent follow-through.
Nice To Haves
- Experience with JobNimbus or similar systems.
Responsibilities
- Manage a portfolio of outstanding restoration accounts and prioritize collection efforts.
- Contact customers consistently by phone, email, and text to secure payments.
- Follow up on insurance payments and identify what is holding up collection.
- Work with project managers and accounting to resolve invoice questions, disputes, and missing documentation.
- Coordinate payment arrangements within company guidelines and follow through on commitments.
- Keep accurate notes, payment updates, and next steps for every account.
- Escalate stalled accounts and recommend clear next actions.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
