Senior Collector - Outbound

Linde • Ankeny, IA

6d

About The Position

The Senior Collector - Outbound manages a set portfolio of accounts and serves as the primary point of contact for a region. The role handles inbound calls from internal and external customers, processes payments with 100% accuracy, and performs outbound collections calls in support of credit release procedures. The Senior Collector makes credit release decisions according to Linde Gas & Equipment Inc. procedures, arranges payments on delinquent accounts, and refers customer disputes to field personnel for final resolution. The position also schedules and facilitates monthly conference calls, acts as the first level of escalation for problem accounts, escalates disputes and collection situations as needed, and supports the team in meeting inbound service-level standards.

Linde is a global industrial gases and engineering company serving markets including chemicals and energy, food and beverage, electronics, healthcare, manufacturing, metals, and mining. The company describes its work as providing solutions, technologies, and services that support customers and contribute to sustainability, decarbonization, and environmental protection.

Requirements

• High school diploma or GED.
• At least 2 years of credit and collections experience.
• Experience handling inbound calls in a fast-paced environment.
• Computer experience with Word and Excel.
• Customer service skills.
• Effective verbal communication skills.
• Ability to work successfully in a team environment.

Responsibilities

• Manage a set portfolio of accounts.
• Answer inbound calls from internal and external customers.
• Process payments with 100% accuracy.
• Schedule and facilitate monthly conference calls.
• Act as the first level of escalation for problem accounts.
• Serve as the primary point of contact for the region.
• Make credit release decisions according to company procedures.
• Refer customer disputes to field personnel for final resolution.
• Make payment arrangements on delinquent accounts.
• Perform outbound collections calls in support of credit release procedures.
• Escalate customer disputes and collections situations as necessary.
• Assist the team in meeting inbound service-level standards.

Benefits

• Health insurance
• Dental insurance
• Disability insurance
• Life insurance
• Paid holidays
• Paid vacation
• Employee discount program
• Opportunities for educational and professional growth
• Competitive compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED