Collector - Outbound

Linde • Ankeny, IA

13d

About The Position

The Collector - Outbound answers inbound calls from internal and external customers, processes payments, and makes credit release decisions according to Linde Gas & Equipment Inc. procedures. The role makes payment arrangements on delinquent accounts, performs outbound collections calls in support of credit release procedures, and refers customer disputes to field personnel for final resolution. The Collector also escalates disputes and collections situations as needed and helps the team meet inbound service level standards.

Requirements

• High school diploma or GED.
• At least 2 years of Credit & Collections experience.
• Experience handling inbound calls in a fast-paced environment.
• Computer experience with Word and Excel.
• Customer service skills.
• Effective verbal communication skills.
• Ability to work successfully in a team environment.

Responsibilities

• Answer inbound phone calls from internal and external customers.
• Process payments.
• Make credit release decisions following Linde Gas & Equipment Inc. procedures.
• Refer customer disputes to field personnel for final resolution.
• Make payment arrangements on delinquent accounts.
• Perform outbound collections calls in support of credit release procedures.
• Escalate customer disputes and collections situations as necessary.
• Assist the team in meeting inbound service level standards.

Benefits

• Health insurance
• Dental insurance
• Disability insurance
• Life insurance
• Paid holidays
• Vacation
• Employee discount program
• Opportunities for educational and professional growth

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED