Senior Client Solutions Manager

J.E. Dunn Construction Group Inc P • Austin, TX

18h

About The Position

The Senior Client Solutions Manager performs active client solutions work and partners with marketing on proposals and community relations activities that support JE Dunn’s client solutions goals. The role researches potential customers, coordinates client records and reports, and prepares and executes action plans for specific targets. It also develops and implements strategic business plans and client development, public relations, and community relations activities in support of JE Dunn’s strategy, vision, and values.

The position defines and implements strategic plans to pursue client solutions opportunities in its assigned region or area; builds a professional network; and partners with operations teams to plan and execute pursuit capture plans and presentations. It manages client solutions, marketing, and public relations activities, allocates marketing resources, and develops relationships and partnerships with internal and external groups. The role may lead or support relationship navigation and participates in industry and community boards and committees.

The position makes decisions within defined limits of authority and consults a supervisor on other decisions. Its stated career path is Client Solutions Director. The role requires a bachelor’s degree in a relevant field or equivalent relevant experience. Eight or more years of marketing or business development experience in the building industry or related experience, and two or more years of people management experience, are preferred.

Requirements

• Bachelor’s degree in engineering, architecture, construction science, marketing, management, or a related field; equivalent relevant experience may be considered instead.
• Ability to perform work accurately, completely, and in a timely manner.
• Advanced verbal and written communication skills.
• Advanced presentation skills.
• Proficiency in MS Office.
• Advanced proficiency in Cosential.
• Ability to follow up on inquiries in a timely manner.
• Knowledge and understanding of business objectives, organizational structure, and available resources.
• Ability to quickly and effectively solve complex problems.
• Attention to detail and ability to deliver quality work.
• Organizational and listening skills.
• Ability to adapt to change.
• Ability to maintain a positive disposition, professional attitude, composure, and constructive interpersonal relationships under pressure.
• Ability to manage budgets, maximize profitability, and generate future work through relationship building.
• Ability to build relationships and collaborate with teams internally and externally.
• Understanding of business acumen and financial aspects of the contracting process in the construction industry.
• Ability to gather, analyze, and act on market intelligence related to competitors’ value propositions.
• Ability to organize and assist project teams in preparing for presentations to clients, business partners, and community organizations.
• Valid and unrestricted driver’s license.

Nice To Haves

• Eight or more years of marketing or business development experience in the building industry or related experience.
• Two or more years of people management experience.

Responsibilities

• Perform active client solutions, marketing, and public relations activities in support of client solutions goals.
• Research, qualify, and prioritize potential customers.
• Coordinate and oversee maintenance of records and reports concerning client contacts and scheduled client solutions activities.
• Prepare, present, and execute client solutions action plans for specific targets.
• Help develop new business, sales, and client relations for defined markets.
• Help develop proposals, presentations, and other client communications.
• Provide planning assistance to prospective and current clients prior to contract execution.
• Represent the company in civic, business, charitable, and professional organizations.
• Define and implement strategic plans to achieve client solutions opportunities within the assigned region or area.
• Build and maintain a professional network and remain actively engaged in it.
• Partner with operations teams to plan, create presentations, and execute capture plans for pursuits or for business partners and community organizations.
• Manage and perform client solutions, marketing, and public relations activities supporting regional and/or corporate goals.
• Plan and manage the allocation of marketing department resources, including expenses and time.
• Create relationships and partnerships with internal and external groups to position JE Dunn and leverage existing and new services.
• Collaborate across functions to obtain information or solve problems in support of team goals.
• Lead or support the client development relationship navigation process.
• Participate on industry and community boards and committees.

Benefits

• Benefits package aligned to the Professional Non-Union position; details are provided through the employer’s benefits information link.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior