Senior Client Solutions Manager

Canon Business Process Services • Alpharetta, GA

3d • Hybrid

About The Position

The Senior Client Solutions Manager leads a portfolio of regional accounts and serves as an enterprise-level trusted advisor to executive client stakeholders. The role drives strategic alignment, account expansion, innovation, and measurable client value while balancing executive relationship management, operational governance, and organizational leadership. It is accountable for regional profitability and account performance, and includes mentoring Client Solutions Managers and client service teams. The position is hybrid and requires 10–20% travel, with driving as needed. Occasional client entertainment after normal business hours, including dinners and events, may be required.

Requirements

• MBA or a bachelor’s degree with MBA-equivalent experience and competency.
• 5–7 years of management and service industry experience, including management, project coordination, business processes, and organizational workflows.
• At least 4 years of experience supervising staff in a similar functional area.
• Previous P&L responsibility and experience in a customer service environment.
• Experience interfacing with executive-level customer contacts.
• Experience providing immediate response and remediation to escalated client and senior management concerns.
• Strong knowledge of data analysis and reporting.
• Strong experience with Microsoft Word, Excel, PowerPoint, and Visio.
• Experience creating computer-based reports and analyzing data.
• Ability to work independently and interface internally with the client to accomplish objectives.
• Excellent communication skills.
• Initiative, sound judgment, and decision-making skills.
• Ability to use discretion in the method and content of required reporting and complete it in a timely manner.
• Ability to travel 10–20% and drive as needed.

Responsibilities

• Audit client environments and sponsor, design, and execute scalable innovations that integrate advanced technologies and operational efficiencies and deliver measurable client value and ROI.
• Direct the strategic development and expansion of client accounts, build enterprise-level trusted advisor partnerships, and maximize profitability across accounts.
• Build and maintain strategic relationships with C-suite and senior client decision-makers to anticipate industry pressures, shape long-term business strategies, and align company capabilities with client goals.
• Identify service expansion opportunities, contribute to complex proposals, and oversee contract negotiations and renewals within the assigned scope.
• Manage account P&L performance against budgets and design and enforce Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Deliver executive presentations to demonstrate value, mitigate risk, and enhance client visibility.
• Lead, mentor, and develop Area Managers and/or client service teams, supporting continuous improvement, professional development, and data-driven operational excellence.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with a competitive company match.
• Employee discounts on Canon products and vendor discount programs.
• Training and career development programs.
• Competitive compensation program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior