Senior Client Solutions Manager

Canon Business Process Services, Inc. • Johns Creek, GA

5d • Hybrid

About The Position

The Senior Client Solutions Manager leads a portfolio of regional accounts as an enterprise-level trusted advisor. The role drives strategic alignment, account expansion, and value creation by partnering with executive client stakeholders to anticipate industry pressures, shape long-term business strategies, and sponsor scalable innovations. It combines executive relationship management, multi-segment operational governance, and organizational leadership to improve regional profitability, mentor Client Solutions Managers and client service teams, and deliver measurable return on investment.

The position has an annual salary of $155,000 and is hybrid, with 10–20% travel required.

Requirements

• MBA, or a bachelor's degree with MBA-equivalent experience and competency.
• 5–7 years of management and service industry experience, including management, project coordination, business processes, and organizational workflows.
• At least 4 years of experience supervising staff in a similar functional area.
• Previous P&L responsibility and experience in a customer service environment.
• Experience interfacing with executive-level customer contacts.
• Experience responding immediately to and remediating escalated client and senior management concerns.
• Strong knowledge of data analysis and reporting.
• Strong experience with Microsoft Word, Excel, PowerPoint, and Visio.
• Experience creating computer-based reports and analyzing data.
• Ability to work independently and interface internally with the client to accomplish objectives.
• Excellent communication skills.
• Initiative, good judgment, and sound decision-making skills.
• Ability to use discretion in reporting methods and content to fulfill objectives in a timely manner.

Responsibilities

• Audit client environments and sponsor, design, and execute scalable innovations that integrate advanced technologies and operational efficiencies to deliver measurable client value and ROI.
• Direct the strategic development and expansion of client accounts, strengthening enterprise-level trusted-advisor partnerships and maximizing account profitability.
• Build and maintain strategic partnerships with C-suite and senior client decision-makers to anticipate industry pressures, shape long-term business strategies, and align CBPS capabilities with client goals.
• Identify service expansion opportunities, contribute to complex proposal development, and oversee contract negotiations and renewals within the assigned scope.
• Manage account P&L performance against budgets and design and enforce Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Deliver executive presentations that demonstrate value, mitigate risk, and enhance client visibility.
• Lead, mentor, and develop Area Managers and/or client service teams, fostering continuous improvement, professional development, and data-driven operational excellence.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with a competitive company match
• Employee discounts on Canon products and vendor discount programs
• World-class training and career development programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior