Sr Client Solutions Manager

Freeman • Orlando, FL

1d • Hybrid

About The Position

The Senior Client Solutions Manager serves as a strategic partner and trusted advisor, leading delivery and growth for medium-to-large-scale accounts. The role ensures alignment from Business Development through delivery, oversees service plans, and maintains high standards for client experience, operations, and financial performance across large-scale programs. It combines strategic oversight and business acumen with hands-on execution, including management of account deliverables, budgets, and cross-functional coordination to support profitability, client satisfaction, and operational excellence.

Working with key stakeholders and internal teams, the manager drives innovation, quality assurance, and process improvement. The role is accountable for expanding client relationships and identifying new opportunities within existing accounts, and supports the Show Organizer group under the Growth (Sales) team. The position is eligible for a hybrid schedule, generally requiring work in the office and/or at show sites 3–4 days per week. The ideal candidate is located in Orlando, Florida. Travel is 50% to 75%.

Requirements

• At least 5 years of experience in event management, trade shows, experiential marketing, or a related industry.
• High school diploma or equivalent with relevant experience required; a bachelor's degree is preferred.
• Proven experience managing client relationships, budgets, project timelines, and cross-functional teams.
• Ability to lead complex projects from planning through on-site execution while ensuring client satisfaction and profitability.
• Experience developing budgets, pricing proposals, estimates, and financial forecasts.
• Strong client-facing, communication, presentation, and relationship-building skills.
• Experience coordinating with production, creative, operations, logistics, and vendor partners.
• Strong problem-solving, organizational, and project management abilities.
• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Ability to manage multiple priorities in a fast-paced environment and adapt to changing client needs.
• Knowledge of contract management, billing, invoicing, and event execution processes.
• Travel requirement of 50% to 75%.

Nice To Haves

• Knowledge of Salesforce or other CRM platforms.
• Experience with event budgeting, inventory management, fulfillment, and operational planning.
• Certifications such as CEM (Certified in Exhibition Management), PMP (Project Management Professional), CPSP (Certified Professional Salesperson), or CRSP (Certified and Registered Sales Professional).
• Experience leading site visits, managing vendors, and overseeing large-scale event logistics.
• Bachelor's degree.

Responsibilities

• Manage key client accounts and projects, including budgets, service plans, and day-to-day account needs.
• Serve as the primary client contact and support successful project execution and high client satisfaction.
• Drive revenue growth through upselling, cross-selling, and account expansion.
• Develop pricing, budgets, contracts, and financial forecasts while ensuring profitability.
• Resolve client issues, manage change requests, and build long-term client relationships.
• Lead complex event and trade show projects from planning through execution.
• Coordinate cross-functional teams, including production, creative, operations, logistics, and vendors.
• Oversee timelines, deliverables, staffing plans, quality control, and risk mitigation.
• Manage on-site event execution, client communications, and post-event evaluations.
• Ensure projects are delivered on time, on budget, and meet client expectations.
• Oversee vendor sourcing, negotiations, and performance management.
• Coordinate logistics, inventory, labor, travel, and fulfillment activities.
• Develop contingency plans and manage supply chain risks.
• Identify opportunities to expand client relationships and generate additional revenue.
• Partner with Business Development and Marketing teams on growth initiatives and client presentations.
• Maintain accurate contracts, budgets, reporting, and project documentation.
• Build partnerships with internal operational teams and represent the company professionally at client meetings and industry events.
• Mentor junior team members and support team development.

Benefits

• Medical, dental, and vision insurance
• Tuition reimbursement
• Paid parental leave
• Life, accident, and disability insurance
• Retirement plan with company match
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED