Sr Client Services Project Mgr

Quad Med Medical Clinic • Bentonville, AR

2d • Onsite

About The Position

The Senior Client Services Project Manager serves as the lead point of contact for a Fortune 500 retail account. This detail-oriented role combines a big-picture mindset with a focus on continual process improvement and workflow efficiency. The manager oversees multiple complex projects from initiation through completion, ensuring exceptional results and meeting client expectations. The position is fully onsite in Bentonville, Arkansas.

Requirements

• Bachelor’s degree in advertising, communication, marketing, or a related field; appropriate education and/or experience may be substituted on an equivalent basis.
• 2–4 years of integrated project management experience in an agency or retail setting.
• Experience with Microsoft Teams, Word, Excel, PowerPoint, and Outlook.
• Exceptional written and verbal communication skills.
• Ability to respond quickly and effectively to client needs and issues.
• Thorough understanding of multichannel functionality, including project scope, technologies, team responsibilities, and QA/QC processes.
• Proven ability to lead projects and team goals by taking ownership and driving results.
• Ability to help the team solve problems and resolve issues.

Nice To Haves

• Knowledge of Adobe Creative Suite and project management methodologies.
• Strong background in retail business and the retail space.
• Ability to learn client-specific project management programs and processes.
• Prior experience with Workfront or similar project management tools.
• Strong interpersonal and management skills.
• Ability to negotiate, solve problems creatively, build relationships, and think strategically.
• B2C marketing experience.

Responsibilities

• Develop timelines for multichannel projects, covering each step of development from strategy through production.
• Facilitate daily or weekly status meetings to refine workflows and meet speed and quality needs.
• Steward the client’s brand and project expectations, ensuring deliverables and objectives are met precisely and on time.
• Create job schedules, progress analyses, status updates, and reports so stakeholders understand feedback, action items, and next steps.
• Manage projects through all lifecycle stages and remain accountable for deliverables and execution.
• Ensure scopes of work are clearly defined to forecast timelines, answer questions, and identify missing information.
• Work cross-functionally to negotiate, solve problems creatively, build relationships, and think strategically.
• Develop and guide the team’s client knowledge and skill set, and its use of project management tools and processes.
• Communicate project reports clearly and effectively to all stakeholders.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior